ITIL Practices

Question 1

the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information.

Answer 1

information security management

Question 2

the practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.

Answer 2

relationship management

Question 3

the practice of ensuring that an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services.

Answer 3

supplier management

Question 4

the practice of planning and managing the full lifecycle of al lIT assets.

Answer 4

IT asset management

Question 5

the practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.

Answer 5

monitoring and event management

Question 6

the practice of making new and changed services and features available for use

Answer 6

release management

Question 7

the practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed

Answer 7

service configuration management

Question 8

the practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments

Answer 8

deployment management

Question 9

the practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

Answer 9

continual improvement

Question 10

the practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes.

Answer 10

change enablement

Question 11

the practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.

Answer 11

Architecture Management Practice

Question 12

the practice of analyzing a business or some element of a business, defining its needs and recommending solutions to address these needs and/or solve a business problem, and create value for stakeholders.

Answer 12

Business Analysis Practice

Question 13

the practice of ensuring that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way.

Answer 13

Capacity and Performance Management Practice

Question 14

the addition, modification, or removal of anything that could have a direct or indirect effect on services.

Answer 14

change

Question 15

the practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful IT changes.

Answer 15

Change Enablement Practice

Question 16

any component that needs to be managed in order to deliver an IT service

Answer 16

configuration item (CI)

Question 17

the practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.

Answer 17

Continual Improvement Practice

Question 18

the practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.

Answer 18

Deployment Management Practice

Question 19

any change of state that has significance for the management of a service or other configuration item.

Answer 19

event

Question 20

the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.

Answer 20

Incident Management

Question 21

the practice of overseeing the infrastructure and platforms used by an organization. This enables the monitoring of technology solutions available, including solutions from third parties.

Answer 21

Infrastructure and Platform Management Practice

Question 22

the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information.

Answer 22

Information Security Management Practice

Question 23

the practice of planning and managing the full lifecycle of all IT assets.

Answer 23

IT Asset Management Practice

Question 24

the practice of maintaining and improving the effective , efficient, and convenient use of information and knowledge across an organization.

Answer 24

Knowledge Management Practice

Question 25

a problem that has been analyzed but has not been resolved.

Answer 25

known error

Question 26

the practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.

Answer 26

Monitoring and Event Management Practice

Question 27

the practice of ensuring that change in an organization are smoothly and successfully implemented and that lasting benefits are achieved by managing the human aspects of the changes.

Answer 27

Organizational Change Management Practice

Question 28

the practice of ensuring that an organization has the right mix of programs, projects, products, and services to execute its strategy within its funding and resource constraints.

Answer 28

Portfolio Management Practice

Question 29

a cause of potential, current, or future incidents.

Answer 29

problem