ITIL Practices Flashcards
the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information.
information security management
the practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.
relationship management
the practice of ensuring that an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services.
supplier management
the practice of planning and managing the full lifecycle of al lIT assets.
IT asset management
the practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.
monitoring and event management
the practice of making new and changed services and features available for use
release management
the practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed
service configuration management
the practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments
deployment management
the practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.
continual improvement
the practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes.
change enablement
the practice of providing an understanding of all the different elements that make up an organization and how those elements relate to one another.
Architecture Management Practice
the practice of analyzing a business or some element of a business, defining its needs and recommending solutions to address these needs and/or solve a business problem, and create value for stakeholders.
Business Analysis Practice
the practice of ensuring that services achieve agreed and expected performance levels, satisfying current and future demand in a cost-effective way.
Capacity and Performance Management Practice
the addition, modification, or removal of anything that could have a direct or indirect effect on services.
change
the practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful IT changes.
Change Enablement Practice
any component that needs to be managed in order to deliver an IT service
configuration item (CI)
the practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services.
Continual Improvement Practice
the practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.
Deployment Management Practice
any change of state that has significance for the management of a service or other configuration item.
event
the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Incident Management
the practice of overseeing the infrastructure and platforms used by an organization. This enables the monitoring of technology solutions available, including solutions from third parties.
Infrastructure and Platform Management Practice
the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information.
Information Security Management Practice
the practice of planning and managing the full lifecycle of all IT assets.
IT Asset Management Practice
the practice of maintaining and improving the effective , efficient, and convenient use of information and knowledge across an organization.
Knowledge Management Practice
a problem that has been analyzed but has not been resolved.
known error
the practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events.
Monitoring and Event Management Practice
the practice of ensuring that change in an organization are smoothly and successfully implemented and that lasting benefits are achieved by managing the human aspects of the changes.
Organizational Change Management Practice
the practice of ensuring that an organization has the right mix of programs, projects, products, and services to execute its strategy within its funding and resource constraints.
Portfolio Management Practice
a cause of potential, current, or future incidents.
problem
