ITIL Service Value System Flashcards
What is the purpose of the service value system?
The purpose of the service value system is to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.
What does the service value system describe?
The service value system describes the input to this system, the elements to this system, and the outputs.
What are the key inputs of the service value system,
The key inputs to the service value system are opportunity and demand.
What is the output of the service value system?
The output is value - the organization, its customers, and other stakeholders value.
What is an opportunity?
Opportunity: Options or possibilities that add value for stakeholders.
What is demand?
Demand: The need or desire for products and services among internal and external consumers.
Can the components of the service value system be reconfigured?
Yes, these components and activities, together with the organization’s resources, can be configured and reconfigured in multiple combinations in a flexible way, based on different circumstances.
What are the 5 components of the service value system?
- Guiding principles
- Governance
- Service Value Chain
- Practices
- Continual improvement
What approaches does the ITIL service value system support?
The ITIL service value system, with these components, supports many work approaches, such as Agile, DevOps and Lean, as well as traditional process and project management, with a flexible value-oriented operating model.
In what can the service value chain and practices be combined?
The service value chain and practices can be flexibly combined in multiple value streams to address the needs of the organization in a variety of scenarios.
With what does the continual improvement model help?
The continual improvement model helps to structure the continual improvement activity, which is required to define and redefine the value streams in a flexible, yet safe and efficient manner.
What does the guiding principles do?
The guiding principles shape the continual improvement and overall operation of an organization. The guiding principles create a foundation for a shared culture across the organization, supports collaboration and cooperation within and between the teams, and remove the need for constraints and controls previously provided by silos.
What is in the center of the service value system?
The service value chain?
