ITIL Service Value Chain Flashcards
What is the service value chain?
The service value chain is a set of interconnected activities that an organization performs to deliver a product or service to its customers and to facilitate value realization.
What is the input of the service value chain?
Opportunity and demand feeding into the SVS from both internal and external sources.
What is the output from the service value chain?
Value created for the organization, its customers and other stakeholders.
What kind of operating model is the ITIL service value chain?
The ITIL service value chain is a flexible operating model.
What are the three characteristics if the ITIL service value chain?
The ITIL service value chain is a flexible operating model that:
- Defines six activities that can be combined in various ways.
- Can be adapted to multiple approaches, such as DevOps and Centralized IT.
- Is enhanced by the ITIL practices; each ITIL practice supports multiple service value chain
activities.
What are the six activities of the ITIL service value chain?
1) Deliver and support
2) Acquire/ Build
3) Design and transition
4) Engage
5) Improve
6) Plan
Explain the first activity ‘Deliver and support’ of the service value chain.
Ensuring the delivery and support for services according to agreed specifications.
Explain the second activity ‘ Acquire/ build’ of the service value chain.
Ensuring that the service components are available when and where they are needed and meet the agreed specifications.
Explain the third activity ‘ Design and transition’ of the service value chain.
Ensuring that the services continually meet expectations for quality, costs, and time-to-market.
Explain the fourth activity ‘Engage’ of the service value chain.
Providing engagement and understanding of stakeholder needs, transparency, and good relationships.
Explain the fifth activity ‘Improve’ of the service value chain.
Ensuring continual improvement across all value chain activity and the four dimensions of service management.
Explain the sixth activity ‘Plan’ of the service value chain.
Enabling the shared understanding of the vision, status, and direction for all services.
How can inputs be converted into outputs with the service value chain?
In order to convert inputs into outputs, the value chain activities use different combinations of ITIL practices.
Why are service value streams created?
Service value streams are created In order to carry out a certain task or respond to particular scenario.
What are service value streams?
Service value streams are specific combinations of activities and practices, designed for a particular scenario.
