IT 510 Ch 2

Question 1

Biometric device

Answer 1

A mechanism used to uniquely identify a person by a retina scan or by mapping a facial pattern.

Question 2

Business case

Answer 2

Refers to the reasons, or justification, for a proposal.

Question 3

Case for action

Answer 3

A part of the preliminary investigation report to management that summarizes project requests and makes specific recommendations.

Question 4

computer resources committee

Answer 4

A group of key managers and users responsible for evaluating systems requests. The term systems review committee is also used.

Question 5

Constraint

Answer 5

A requirement or a condition that the system must satisfy or an outcome that the system must achieve.

Question 6

critical success factor

Answer 6

Vital objective that must be achieved for the enterprise to fulfill its mission.

Question 7

Customer relationship management (CRM)

Answer 7

Many companies implement systems to integrate all customer-related events and transactions including marketing, sales, and customer service activities.

Question 8

Discretionary project

Answer 8

Where management has a choice in implementing a project, they are called discretionary. For example, creating a new report for a user is an example of a discretionary project.

Question 9

Economic feasibility

Answer 9

Achieved if the projected benefits of the proposed system outweigh the estimated costs involved in acquiring, installing and operating it.

Question 10

Electronic product code (EPC)

Answer 10

Technology that uses RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter.

Question 11

Electronic proof of delivery (EPOD)

Answer 11

A supplier uses RFID tags on each crate, case, or shipping unit to create a digital shipping list to verify receipt of goods.

Question 12

Encryption

Answer 12

A process where data is coded (converted into unreadable characters) so that only those with the required authorization can access the data.

Question 13

Fishbone diagram

Answer 13

An analysis tool that represents the possible causes of a problem as a graphical outline. Also called an Ishikawa diagram.

Question 14

Intangible benefit

Answer 14

Positive outcome that is difficult to measure in dollars. However, intangible benefits can be very important in the calculation of economic feasibility. An example of an intangible benefit might be a new website that improves a company’s image.

Question 15

Intangible cost

Answer 15

Item that is difficult to measure in dollar terms, such as employee dissatisfaction.

Question 16

Just-in-time (JIT)

Answer 16

The exchange or delivery of information when and where it is needed. For example, just-in-time inventory systems rely on computer-to-computer data exchange to minimize unnecessary inventory.

Question 17

Mission statement

Answer 17

A document or statement that describes the company for its stakeholders and briefly states the company’s overall purpose, products, services, and values.

Question 18

Nondiscetionary project

Answer 18

Where management has no choice in implementing a project, it is called nondiscretionary. For example, adding a report required by a new federal law.

Question 19

Operational feasibility

Answer 19

A system that will be used effectively after it has been developed.

Question 20

Pareto chart

Answer 20

A vertical bar graph named for a nineteenth-century economist. The bars, which represent various causes of a problem, are arranged in descending order, so the team can focus on the most important causes.

Question 21

Project creep

Answer 21

The process by which projects with very general scope definitions expand gradually, without specific authorization.

Question 22

Project scope

Answer 22

A specific determination of a project’s boundaries or extent.

Question 23

Scatter diagram

Answer 23

A tool used by system analysts to graphically show the correlation between two variables. Also called an XY chart.

Question 24

Schedule feasibility

Answer 24

A project can be implemented in an acceptable time frame.

Question 25

Strategic planning

Answer 25

The process of identifying long-term organizational goals, strategies, and resource.

Question 26

SWOT analysis

Answer 26

An examination of a company’s strengths (S), weaknesses (W), opportunities (O), and threats (T).

Question 27

Systems review committee

Answer 27

A group of key managers and users responsible for evaluating systems requests. The term computer resources committee is sometimes also used.

Question 28

Tangible benefit

Answer 28

Positive outcome that can be measured in dollars. It can result from a decrease in expenses, an increase in revenues, or both.

Question 29

tangible cost

Answer 29

Expense that has a specific dollar value. Examples include employee salaries and hardware purchases.

Question 30

Technical feasibility

Answer 30

When an organization has the resources to develop or purchase, install, and operate the system.

Question 31

Total cost of ownership (TCO)

Answer 31

A number used in assessing costs, which includes ongoing support and maintenance costs, as well as acquisition costs.

Question 32

XY chart

Answer 32

A tool used by system analysts to graphically show the correlation between two variables. Also called a scatter diagram.