Introductory session

Question 1

How may a lapse in person centred care be shown in a discharge letter?

Answer 1

Patient copy has no clinical info about what has happened to them

Question 2

How may a lapse in person centred care be shown in a cardiology letter?

Answer 2

Recommending a tablet when the patient does not fully understand the risks/benefits

Question 3

How may a lapse in person centred care be shown in a respiratory letter?

Answer 3

Cancer diagnosed and GP told but patient has to wait for an outpatient appointment to be told the result

Question 4

How may a lapse in person centred care be shown in radiology?

Answer 4

Patient has an ultrasound and told that a results letter will be sent to their GP in 2 weeks but backlog means it will be more like 4-5 weeks

Question 5

How may a lapse in person centred care be shown in general practice?

Answer 5

Patient with chronic lung disease tries to explain how socially limiting it is but the doctor just prescribes a new inhaler, maybe even knowing it might not help

Question 6

What lapse in patient centred care are all professionals sometimes guilty of?

Answer 6

Talking to each other and not involving the patient