Introduction to supply chain management

Question 1

Operations and supply chain management (OSCM)

Answer 1

The design, operation, and improvement of the systems that create and deliver the firm’s primary productions and services.

Question 2

Distribution steps

Answer 2

Involves storing to await orders, picking according to the actual customer order, packing and finally shipping to the customer

Question 3

Operations

Answer 3

Manufacturing and service processes that are used to transform the resources employed by a firm into products desired by customers.

Question 4

Supply chain

Answer 4

Processes that move information and material to and from the manufacturing and service processes of the firm