Introduction to Lean Flashcards
What is lean?
method for redesigning systems to focus on giving 100% value to the customer, ultimately the patient
Lean is not … (3)
- workforce reduction tactic
- resource reduction effort
- cost reduction program
What is six sigma?
seeks to improve the quality an reliability of process outputs by identifying and removing the causes of errors and minimizing variability in processes
- elimination of defects and variability within processes
Lean characteristics
- remove waste
- increase process speed
- eliminate non-value added steps and time in process
- fix connections between steps
- improve process efficiency
Six Sigma characteristics
- reduce variation
- improve quality and accuracy
- optimize remaining process steps
- improve process effectiveness
What does Lean and Six Sigma have in common?
- higher quality
- better safety record
- improved care
- increased patient satisfaction
- faster and more efficient processes
- lower costs
What is value added activity?
activities or actions taken that add real value to the service
What is non-value added work?
activities or actions taken that add no real value to the service, making such activities or action a form of waste
What is non-value added but necessary work?
work that must be completed but the patient doesn’t view as value added
How do we add value?
- how people work
- how people interact with each other
- how services flow
- how problems are identified and address
Activities must be …
- content
- sequence
- timing
- location
- expected outcome
Connections must be …
- highly specified
- direct link
- clear yes/no signals back and forth
Pathways must be …
- highly specified
- predefined, single path
- simple and direct
- no loops or forks
What are the 8 forms of waste?
- Transport
- Inventory
- Motion
- Wait
- Over production
- Over/Under Processing
- Defects/Rework
- Staff’s Unused Potential
What is value stream mapping?
a graphic map of all steps that occur form the specific request for a product/service to the actual delivery of that product/service