Introduction to Lean Flashcards

1
Q

What is lean?

A

method for redesigning systems to focus on giving 100% value to the customer, ultimately the patient

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2
Q

Lean is not … (3)

A
  1. workforce reduction tactic
  2. resource reduction effort
  3. cost reduction program
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3
Q

What is six sigma?

A

seeks to improve the quality an reliability of process outputs by identifying and removing the causes of errors and minimizing variability in processes
- elimination of defects and variability within processes

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4
Q

Lean characteristics

A
  • remove waste
  • increase process speed
  • eliminate non-value added steps and time in process
  • fix connections between steps
  • improve process efficiency
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5
Q

Six Sigma characteristics

A
  • reduce variation
  • improve quality and accuracy
  • optimize remaining process steps
  • improve process effectiveness
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6
Q

What does Lean and Six Sigma have in common?

A
  • higher quality
  • better safety record
  • improved care
  • increased patient satisfaction
  • faster and more efficient processes
  • lower costs
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7
Q

What is value added activity?

A

activities or actions taken that add real value to the service

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8
Q

What is non-value added work?

A

activities or actions taken that add no real value to the service, making such activities or action a form of waste

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9
Q

What is non-value added but necessary work?

A

work that must be completed but the patient doesn’t view as value added

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10
Q

How do we add value?

A
  • how people work
  • how people interact with each other
  • how services flow
  • how problems are identified and address
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11
Q

Activities must be …

A
  1. content
  2. sequence
  3. timing
  4. location
  5. expected outcome
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12
Q

Connections must be …

A
  1. highly specified
  2. direct link
  3. clear yes/no signals back and forth
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13
Q

Pathways must be …

A
  1. highly specified
  2. predefined, single path
  3. simple and direct
  4. no loops or forks
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14
Q

What are the 8 forms of waste?

A
  1. Transport
  2. Inventory
  3. Motion
  4. Wait
  5. Over production
  6. Over/Under Processing
  7. Defects/Rework
  8. Staff’s Unused Potential
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15
Q

What is value stream mapping?

A

a graphic map of all steps that occur form the specific request for a product/service to the actual delivery of that product/service

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16
Q

What is the value quotient?

A

VQ= The Value Added Time/Total Time

17
Q

Gap

A

the space between the ideal state of things and what is really happening