introduction chapter 1

Question 1

what is hrm

Answer 1

‘people’s practices’ such as practices,policies and systems that influence the behaviour,attitudes and performance of employees

Question 2

what is human capital*

Answer 2

an organisation’s employees being described in terms of their experiences,training,relationship,insights,intelligence and judgement.
resources of employers

Question 3

what are hrm practices/functions*

Answer 3

1. analysis and design of work
2. training and development
3. recruiting
4. compensation
5. performance management
6. employee relations
7. selection
8. supporting the organisation’s strategy

Question 4

what is the impact of hrm*

Answer 4

hrm influences the type of human capital and behaviour of human capital to achieve organisational performance such as quality,profitability and customer satisfaction.

Question 5

what is high-performance system

Answer 5

an organisation in which the technology,organisational structure,people and processes all work together to give an organisation an advantage in the competitive environment.

Question 6

what are the responsibilities of hr department*

Answer 6

1.analysis and design or work
work analysis,job design,job description
2.recruitment and selection
recruiting,job posting,interviewing,coordinating use of temporary labour,testing
3.training and development
rentation,skills training,career and development programme
4.performance management
performance measures,preparation and administration of performance appraisal and discipline
5.compensation and benefits
wage and salary administration,incentive pay,insurance,profit sharing,retirement plans
6.employee relations
employee handbooks,attitude surveys,labor relations,labor law compliance
7.personnel policies
policy creation,policy communication
8.compliance with laws.
policy to ensure lawful behaviour,reporting,posting information,safety inspections
9.support for strategy
talent management,change management,human resource planning and forecasting
10.employee data and information systems
record keeping,workforce analytics and hr information systems.

Question 7

job design and job analysis

Answer 7

job analysis:
the process of getting detailed information about jobs.
job design:
the process of defining the way work will be performed and the tasks that a given job requires.

Question 8

what are the supervisor’s involvement in hrm*

Answer 8

1. help define jobs
2. communicate policies
3. recommend pay increases and promotions
4. appraise performance
5. provide training
6. forecast hr needs
7. interview and select candidates
8. motivate with support from pay,benefits and other rewards

Question 9

what is talent management

Answer 9

systematic planned effort to attract,retain,develop and motivate highly skilled employees and managers.