Introduction

Question 1

How do Microsoft business applications provide real value and impact to organizations?

Answer 1

Omnichannel Applications
Intelligent Services
Integrated Cloud Platform
Flexible Solutions

Question 2

What does CRM stand for?

Answer 2

Customer Relationship Management

Question 3

What does ERP stand for?

Answer 3

Enterprise Resource Planning

Question 4

What advantages can organizations have when they take advantage of Dynamics 365 business applications?

Answer 4

Engage Customers and Build Relationships
Optimize Operations
Empower Employees
Transform Products and Services

Question 5

Out of all the Dynamics 365 apps, which ones are Model-driven Apps?

Answer 5

Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Marketing

Question 6

Out of all Dynamics 365 apps, which ones are Finance and Operations apps?

Answer 6

Dynamics 365 Commerce
Dynamics 365 Finance
Dynamics 365 Human Resources
Dynamics 365 Supply Chain Management

Question 7

What is AI Builder?

Answer 7

Allows everyone to work with AI. The ability to add AI capabilities to the apps they create and use.

Question 8

What is Azure DevOps?

Answer 8

A compound of development (Dev) and operations (Ops). The union of people, process, and technology to continually value to customers.

Question 9

What is Dynamics 365 Customer Insights?

Answer 9

An intuitive and flexible customer data platform to unlock insights and power personalized customer experiences.

Question 10

What is Dynamics 365 Fraud Protection?

Answer 10

A Service that helps protect your e-commerce business and your customers against fraud.

Question 11

What is Dynamics 365 Remote Assist?

Answer 11

A Service that helps you work together from anywhere. Allows technicians to collaborate more efficiently. A mixed reality tool for instant collaboration.

Question 12

What is Dynamics 365 Virtual Agent for Customer Service?

Answer 12

Intelligent and adaptable virtual agents bots with AI-driven insights.

Question 13

What is Forms Pro?

Answer 13

A service that lets you capture, analyze, and act on customer and employee feedback.

Question 14

What is Power Apps Portals?

Answer 14

A Portal that allows anyone to interact with Common Data Service data.

Question 15

What is Power BI?

Answer 15

Microsoft’s Business Intelligence App

Question 16

What is Artificial Intelligence?

Answer 16

A Set of algorithms that computers use to analyze data and make a conclusion.

Question 17

What is Mixed Reality?

Answer 17

The result of blending the physical world with the digital world.

Question 18

What is Near Physical Reality?

Answer 18

Users remain present in their physical environment and are never made to believe they have left that environment.

Question 19

What is Fully Mixed Reality?

Answer 19

These experiences blend the real world and the digital world.

Question 20

What is Near Digital Reality?

Answer 20

Users experience a fully digital environment and are unaware of what occurs in the physical environment around them.

Question 21

What are Holographic Devices?

Answer 21

Devices that are characterized by the devices ability to place digital content in the real world.

Question 22

What are Immersive Devices?

Answer 22

Devices that are characterized by the device’s ability to create a sense of presence –hiding the physical world and replacing it with a digital experience.

Question 23

What are Microsoft HaloLens?

Answer 23

A headset that allows employees to use mixed reality in the workplace.

Question 24

What is Dynamics 365 Guides

Answer 24

A Services that improves training effectiveness. A Mixed reality tool for learning.