Introduction

Question 1

Sat intro

Answer 1

Hi________?
Hey this is Monika from Vivint smart home on a recorded line. How are you today?

Hey I know you called in a few days ago and talked to _________. They told me that we weren’t able to get you on the schedule at that time, and gave me your number. I wanted to call you directly and ask why we weren’t able to earn your business at that time?

Question 2

Acknowledge
Validate
Frame pricing

Answer 2

We’re definitely not known for being the cheapest

You’re a smart shopper for looking around

Hey, I’m sorry about the other rep. Let me show you what we do here, so I can figure out your needs and what your concerns are so we can ultimately get a tech out.

Hey if it works great, if not, no worries I just want to see what I can do to help you out.

Question 3

Discovery questions

Answer 3

How’d you hear about vivint?
Do you have a security system in your home currently?
Have you had one before?
Home or business?
Including yourself who will benefitting from the system?

Children-are they old enough to take care of themselves or do they have a Nani or babysitter?
What’s the most important thing about protecting your child?

Dogs-what kind of dog? How big is it? Does it stay indoors, is it crate trained, do you typically keep him outdoors when you’re away?

Spouse-have you guys been talking about this? What’s most important to them?

Question 4

Frame

Answer 4

I’ll work with you to build a system that does everything you want for a good price, once that price makes sense we’ll set up a time for a tech to come out and show you and your spouse how everything works.