Introduction

Question 1

lighthouse topics

Answer 1

business vs relationship
biases-paradigm shifts
fact-value distinction
financially antifragile
deliberately generous AND sagacious

Question 2

what are the paradigms?

Answer 2

customer paradigm
clinician paradigm
reimbursment paradigm

Question 3

the customer paradigm is the ___ paradigm and speaks to

Answer 3

a “care” paradigm
speaks to customer service

Question 4

the clinician paradigm is a __ paradigm and speaks to

Answer 4

a “care” paradigm and speaks to quality of service

Question 5

the reimbursment paradigm is a __ paradigm” and speaks to

Answer 5

a “cost” paradigm and speaks to productivity

Question 6

all paradigms must ___

Answer 6

co-exist

Question 7

how do we meet all three paradigms?

Answer 7

speak a similar language
solution must be good for all involved

Question 8

a kind problem is

Answer 8

• does not involve people - in policy and procedure manual - there are rules

Question 9

a wicked problem is

Answer 9

• involves people
• task unique with no end point
• solution on a gradiant good to bad
• hard to create do-overs

Question 10

accountability is

Answer 10

getting control over others

Question 11

responsibility is

Answer 11

getting control of yourself