Employee Culture Flashcards
what is culture responsible for fostering?
internal vs external growth
turn-over tolerance
ethics vs morals
environmental responsibility
ethics vs morals
ethics is external/what society thinks is right
morals is internal what we/I think is right
vision statement __ state
future
mission statement ___ state
current
values statement is
guiding principles
the vision, mission, and values statements are used to give employees, stakeholders, and customers an understanding of
the goals of the organization
stakeholder is a party that
has interest in a company and can affect or be affected by the buisness
why fundamental documents?
create alignment and unity
increase engagement
recruit better talent
increase productivity
the vision statements key traits include
- be simple yet challenging, wide approval, and positive
- memorable
– repeatable and clear - visible
– easily accessible to others
the mission statement is an organizations __ and __ for existing
purpose and reason
the mission statement describes
what the organization does and whom they do it for
the mission statement is reference for what
vision statement
mission statement length and traits
1-3 sentences
clear, conscise, and memorable (not boring)
what is included in a mission statement
who we are
what we do
whom we do it for
value statements stimulate __ and serve as a standard for
emotions; jugding and justifying actions
value statements do not describe what is being done but
how it is being done
-behavior and expectations
productivity is
output/input
output is
services rendered
input is
cost to provide services
efficiency is
volume/time
categories of productivity
volume to efficiency
– # of visits
– # units
financial
– revenue
– cost
employee value
– pt satisfaction
clinical efficiency is measured using what
man hour per visit
man hour per visit formula
TFE’s x total operation time
productivity = man hour per visit dividied by
number of visits
