Introduction

Question 1

What is IT?

Answer 1

The use of digital technology, like computers and the internet, to store and process data into useful information.

Question 2

What is an IT Support Specialist?

Answer 2

A professional that helps people with TI.

Question 3

What an IT Support Specialist does?

My Mom In The Car (M.I.M.T.C)

Answer 3

Make sure the Technology Equipment of People or Organizations are working by:
* Managing
* Installing
* Maintaining
* Troubleshooting
* Configuring

IT Equipment.

Question 4

What is a Computer?

Answer 4

A machine that performs calculations. The term Computer was used before for people good at math.

Question 5

Who’s Ada Lovelace?

Answer 5

• In 1843 she published the first computer algorithm for the Analytical Engine.

Question 6

Who’s Alan Turing?

Answer 6

• Developed the Theory of Computation.
• Developed the Conceptual Turing Machine, a predecessor for the modern computer.
• Developed the Turing-Welchman Bombe on WWII, wich was used to intercept Nazi messages breaking Enigma machine’s cryptography.
• After the War, Turing’s Imitation Game (now known as turing Test) was created as means to evaluate abilities of AI.

Question 7

Margaret Hamilton

Answer 7

• Developed a Software for predicting Weather.
• Worked on the software used in NASA Apollo command and lunar modules.
• She wanted to ensure that this skill would get its due respect, and coined the term “Software Engineering”.
• Developed USL (Universal Systems Languagae), a systems modeling language and formal method.

Question 8

Admiral Grace Hopper

Answer 8

• Worked on Mark I computer.
• Conceptualized the first Programming language to use english and therefore a compiler: FLOW-MATIC.
• Coined the term “Bug” after a moth fled into a computer she was working on.
• One of the designers of COBOL.

Question 9

How many possible values can we have with the 8 bits in a byte?

Answer 9

256

Question 10

What is the highest decimal value a byte can represent?

Answer 10

255

Question 11

Why UTF-8 over ASCII character encoding?

Answer 11

UTF-8 can store a character in more than one byte.

Question 12

What tasks may be part of an IT Support Specialist role?

Answer 12

a. Ensure that TI Equipment is working.
b. Communicate with TI users and understand their problems.
c. Fix or troubleshoot TI problems.
d. Implement security in organization’s systems.

Question 13

Is “Ensure that an organization’s technological equipment is running smoothly” part of TI Support Specialist job?

Answer 13

Yes

Question 14

Is “Communicate with Technology users to understand their challenges and needs” part of TI Support Specialist job?

Answer 14

Yes

Question 15

Is “ Fix or troubleshoot problems related to technological equipment.” part of TI Support Specialist job?

Answer 15

Yes

Question 16

Is “Implement security to make sure your organization’s systems are safe.” part of TI Support Specialist job?

Answer 16

Yes

Question 17

Is “Develop and design new software applications for the organization.” part of TI Support Specialist job?

Answer 17

No

Question 18

Is “Lead large-scale technology project management and system integration initiatives.” part of TI Support Specialist job?

Answer 18

No

Question 19

Is “Conduct advanced research and development for new technological innovations.” part of TI Support Specialist job?

Answer 19

No