Intro to communication skills

Question 1

Communication-

Answer 1

ability to convey or share ideas and feelings effectively

Question 2

Interpersonal skills-

Answer 2

ability to communicate or interact well with other people

Question 3

How bad communication can affect patients

Answer 3

-patient safety risk
-reduced confidence in healthcare professionals
-refusal of treatment
-miss important info relating to their problem

Question 4

What factors make up body language

Answer 4

-space
-posture
-stance
-body movements
-hand signals
-facial expression, eye contact

Question 5

Hearing-

Answer 5

capacity to be aware of and receive sound

Question 6

Listening-

Answer 6

not only receiving sound but accurately
understanding its meaning

Question 7

3 core core qualities

Answer 7

Carl Rogers
-empathy
-congruence
-unconditional positive regard

Question 8

Transactional analysis

Answer 8

-method of understanding behaviour in interpersonal dynamics
3 ego states:
1. adult
2.parent- critical parent, nurturing parent
3.Child- natural/free, adapted

Question 9

Thompson communication model

Answer 9

LEAPS
Listen
Empathy
Ask- probe
Paraphrasing
Search for and agree solution

Question 10

The betaris box

Answer 10

My attitude, affects my behaviour, which affects your attitude and your behaviour