Interview Basics I & II Flashcards
1
Q
What are the three type of communication
A
Oral
Written
Non-verbal
2
Q
Best practice position to interview a patient in
A
Seated 4 feet away
3
Q
What are three patient-centered skills to use when talking to a patient
A
Active listening
Open ended questions
Effective use of silence
4
Q
Patient education material should be written at a what grade level?
A
6th grade level
5
Q
According to the joint commission, what percentage of accidental deaths and injuries are linked to communication
A
70%
6
Q
Remember, patient centered care involves the patient being active in the treatment
A
Patients are dumb
