Interview

Question 1

What are non verbal communications

Answer 1

Posture

Gestures

Facial expressions

Eye contact

Touch

Question 2

What are considered part of the verbal communication?

Answer 2

Word choice

Tone of voice

Pace

Volume

Question 3

What are closed or direct questions

Answer 3

Ask for specific information from the patient

Ex “ on a pain scale from 0-10, what level of pain do you have?”

Question 4

What are open ended questions

Answer 4

Encourage the patient to share their story in their own way.

Ex. “ tell me how I can help you?”

Question 5

What is facilitation

Answer 5

Nodding

Question 6

What is reflection?

Answer 6

Echoing a word or phrase that the patient used

Question 7

How would you communicate with young children?

Answer 7

Focus first on the caregiver to give the child a chance to warm up to you

A calm, friendly face and voice

Call the child’s name

Use short simple questions and explanations

Question 8

How would you communicate with an adolescent?

Answer 8

Offer respect

Be honest

Stay professional don’t use teen jargon

Focus first on the person not the problem

Give positive reinforcement

Question 9

How would you communicate with other adults

Answer 9

Use last name to show respect

Allow for longer interview time

Make adjustments for physical limitations such as hearing difficulty

Adjust your pace so that the patient doesn’t feel rushed