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Master > Interpersonal Skills > Flashcards

Interpersonal Skills Flashcards

1
Q

What does a smile portray?

A

Confidence, friendliness, and acceptance.

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2
Q

This method is a way to get noticed before a word is spoken.

A

Eye contact.

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3
Q

What is the advantage of smiling at others.

A

When you smile at someone it is very difficult for them to not smile back.

The return smile makes them feel good about them selves, if you make them fell good about themselves, they will feel good about you.

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4
Q

What is intensity?

A

If a new stimulus is perceived as a threat it activates the flight or fight response.
If the new stimulus it’s not perceived as a threat it increases intensity through curiosity.

What is it, why is it there, can I use it?

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5
Q

What is the advantage of tilting you head towards the person that you are talking to?

A

People see you as more trustworthy and honest.

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7
Q

What is the rule for duration and frequency?

A

They are inversely proportional.

More frequently you see someone, the shorter the duration you will spend with them

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8
Q

How do you gauge if someone is open to a discussion with non verbal ques?

A

Display an eyebrow flash, if they are open they will give one back.

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9
Q

What signal expresses interest?

A

Pupil dilation

When someone sees something they like, thier pupils expand.

The wider they expand demonstrates the intensity of how much they like what they see.

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10
Q

What is frequency?

A

The number of times you see an individual over a period of time.

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11
Q

What is the rule of smiles?

A

They have to be genuine.

Upturned corners of the mouth, and an upward movement of the cheeks accompanied by wrinkling around the corner of the eyes.

Nose may dip downward.

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12
Q

What is proximity?

A

The distance between you and the other individual and your exposure overtime

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13
Q

What is the law of reciprocity?

A

When people receive something they feel a need to reciprocate.

Give something to someone when you want something in return.

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14
Q

How can you tell a fake smile?

A

The smile seems to be lopsided.

Right handed people the upturn seems to be greater on the right side of the face.

They lack synchrony, they begin later than real smiles.

They tapper off in an irregular manner.

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15
Q

How do you increase intensity with people you don’t know?

A

Possibly looking at them a little longer and smiling.

Are you say curiosity

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17
Q

What is a head tilt considered?

A

A non threatening gesture

People expose their corroded artery and is seen as a string friend signal

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19
Q

How should eye contact be invoked?

A

Look someone in the eye for a second, then look away, you can look them in the eye again and it won’t be construed as a challenge.

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21
Q

What is the glue that holds a relationship together?

A

Intensity

Share the same faith, have frequency, and duration but if they do not interact then their relationship will suffer. Example this couple that watch TV together rather than talk or go on dates.

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22
Q

When are eyebrow flashes used?

A

At an introduction, accompanied with a hand shake

At the second meeting

There could also be a chin jut

22
Q

How are eyebrow flashes accomplished?

A

A quick one second lifting of the eyebrows and then dropped.

More than on second is creepy or displays distrust.

23
Q

What signal is eye contact sending

A

It gives the person a positive signal that you are a potential friend.

24
Q

Name a powerful friend signal that makes you appear more, attractive, more like able, and less dominant?

A

The Smile!

25
Q

What is key to proximity?

A

It must take place in a non threatening environment.

It is important to keep a safe distance so not to trigger the fight or flight response.

25
Q

What is the greatest factor a parent can use to influence his children.

A

The duration of time he spends with them.

27
Q

What happens if you stare for longer than a second when establishing eye contact?

A

You are sending a foe signal. Even in a dating environment you are invading their personal space.

28
Q

What is duration?

A

How long you spend with an individual overtime

28
Q

What is the advantage of the head tilt

A

People that tilt their head are seem as more trust worthy and more attractive.

People who tilt their hard are considered more liked and friendly

Women tilt more often the men do

30
Q

Why is proximity important?

A

People are predisposed to like the people around them.

31
Q

How do you give good eye contact.

A

Look someone in the eye for a second. And end the eye gaze with a smile
.
If you look longer than a second, Look away, then you can look back. End with a smile.

32
Q

When Jack Schafer was dealing with the Child molester, what tactics did he employ to gain rapport with the alleged child molester?

A
  1. He asked him to come to his office to have a voluntary discussion. - because going there was a choice,the child molester felt like he was in control.
  2. He met him warmly. Used eyebrow flashes, tilted his head, and give him a warm smile compete with full teach and crows feet. In addition he shook his hand warmly.
  3. He offered him a cup of coffee invoking the law of reciprocity.
  4. He uses the placement of the cup to see when he had established rapport.
  5. This allowed Jack to bee seen as a person that he could trust with a secret.
33
Q

What does a smile tell you?

A

People smile at people they like, and do not smile at people they do not like.

35
Q

When approaching women, what advantage is the use of the head tilt?

A

It is seen as less of a predatory move and keeps women from going on the defensive.

36
Q

What is an extended eyebrow scan considered?

A

A foe signal, similar to an urban scowl.

37
Q

What is the friendship formula?

A

Friendship = proximity + intensity+ frequency + duration

38
Q

In a business, what head position makes people appear more dominant?

A

Head tilted up, shoulders squared.

39
Q

What are the three main friendship signals?

A

Eyebrow flash

headbtilt

Genuine smile

39
Q

What is prolonged eye contact an indicator of?

A

A challenge!

39
Q

What does a smile chemically do to your body?

A

It releases endorphins.

40
Q

What can increase intensity?

A

Making someone wait?

If someone knows that you want something from them, they will expect you to ask for something.

At this point, not asking increase their intensity because you are not approaching them.

40
Q

What is smiling for effect?

A

Smiling can either encourage or discourage friendship formation.

A sincere smile by a woman gives a man permission to approach. A fake or no smile says stay away!

40
Q

What is the advantage of the extended eye gaze.

A

It is a powerful repor builder

41
Q

What is the golden rule of friendship?

A

If you want someone to like you, make them feel good about themselves!!!!

42
Q

If you want someone to like you what must you do?

A

Focus your attention on someone. It makes them feel good about themselves and they attribute those good feelings with you.

43
Q

What is the one thing that gets in the way of the golden rule?

A

Our own ego

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