interpersonal communications Flashcards
the first stage of the grieving process is
A) anger
B) denial
C) depression
D) bargaining
b
according to Maslow’s hierarchy of needs which of the following is not considered to be a psychological need
A) food and water
B) sexual fulfilment
C) sleep
D) morality
d
the best way to validate that the patient understands correctly information presented by the technologist is to
A) ask the patient if they understood what was said
B) observe if the patient is nodding their head yes or no
C) have the patient restate the information back to you
D) have the patient write down what was said
c
the technologist should remain standing when explaining a procedure to a child
A) true
B) false
b
for patients with hearing loss, each of the following would be helpful in communication except for the following
A) avoid a noisy background
B) speak loudly in a high pitch
C) face the patient as you speak to them
D) rephrase what you said as neccesary
b
patients with mental impairment will better understand directions stated clearly, one at a time and in simple language
A) true
B) false
a
all of the following are examples of behaviours likely to vary with cultural beliefs except
A) direct eye contact is preferred
B) language spoken may differ
C) ability to feel pain
D) giving someone a hug to comfort them
c
which of the following is not true regarding patients with an altered state of consciousness
A) they may not remember verbal instructions
B) they will not remember any instructions or statements
C) it is important to communicate with them whilst in this state
D) they may provide answers to questions that are incorrect or not answering the question asked
b
it is important for children to be given choices, only when choices exist
A) true
B) false
a
we all have a perception of “personal space”. We also have a distance that we feel is safe when interacting with a health care provider. the distance at which a patient will feel safe during an encounter is
A) 1 foot
B) 3 feet
C) 5 feet
D) the distance varies person to person
d
