Internal business environment - management theory part 3 (more)

Question 1

Mintzberg role of a manager - broad categories

Answer 1

• interpersonal - relationships with people
• informational - passing on of information
• decisional - picking course of action

Question 2

Mintzberg - interpersonal roles

Answer 2

• figurehead - representing business abroad
• leader - motivating staff through appraisals
• liaison - co-ordinating with other departments

Question 3

Stewart - overall work

Answer 3

• managers role had three features - demands, constraints and choices

Question 4

Stewart - demands

Answer 4

• the expectations placed on the manager by the organisation
• senior management need workers to increase output

Question 5

Stewart - constraints

Answer 5

• internal and external limiting factors
• the cheapest supplier has closed down

Question 6

Stewart - choices

Answer 6

• the options available to the manager to help reach targets
• scheduling double shifts

Question 7

Mintzberg - informational roles

Answer 7

• monitor - checking organisations sales figures
• disseminator - producing the monthly report for directors
• spokesman - speak about new product development at board meeting

Question 8

Mintzberg - decisional

Answer 8

• entrepreneur - identify new markets;
• disturbance handler - resolves conflicts amongst staff
• resource allocator - allocates budget to departments
• negotiator - represents department during union talks