Internal Assessment Flashcards

1
Q

“The devt of conclusions on the 20 most important org strengths and weaknesses can be…a difficult task, when it involves managers representing various org interests and POVs….”

A

William King

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2
Q

internal audit is more important; “In a world where customer preferences are volatile, the identity of customers is changing… an externally focused foundation does not provide a secure foundation for formulating long-term strategy.”

A

Robert Grant

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3
Q

3 Categories of Internal Resources

A

physical, human, organizational

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4
Q

empirical indicators

A

rare, hard to imitate, difficult to substitute

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5
Q

Culture can inhibit strat mgt in 2 ways: managers are blinded by strong beliefs and so miss the significance of external conditions; the natural response is to stick with a strategy when it has been effective in the past, even during times of major strategic change

A

Lorsch

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6
Q

“Culture provides an explanation for the insuperable difficulties a firm encounters when it attempts to shift its strategic direction…”

A

Allarie and Firsirotu

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7
Q

5 Functions of Management

A

planning, organizing, motivating, staffing, controlling

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8
Q

Benefits of Planning

A
  • take opportunities and minimize threats
  • develop synergy
  • allows firms to adapt to changing markets
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9
Q

3 sequential activities in Organizing

A

work specialization
departmentalization
delegating authority

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10
Q

manufacturing of pins story

A

Adam Smith

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11
Q

4 major components of Motivating

A

leadership
group dynamics
communication
organizational change

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12
Q

Kirkpatrick and Locke’s 6 Characteristics of Good Leaders

A

knowledge of business, honesty, integrity, cognitive ability, self-confidence, drive

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13
Q

“Weak leadership can wreck the soundest strategy”

A

Sun Tzu

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14
Q

“Leadership is not a magnetic personalitg. … Leadership isnthe lifting of a person’s vision to higher sights…”

A

Drucker

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15
Q

“…the best leaders today do not function like generals”; span of influence rather than span of control

A

Frank Guglielmo, The Social Leader

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16
Q

true leadership requires a dissolution of autocratic thinking in favor of leading by guiding & encouraging

A

Selladurai & Carraher

17
Q

7 Functions of Marketing

A

customer analysis, selling prods and services, prod and service planning, pricing, distribution, market research, CBA

18
Q

there may be no relationship at all between ads and sales

A

George Parker

19
Q

3 decisions in Fin and Acctg: investment, financing, dividend

A

James van Horne

20
Q

Difference in fin ratios between profit and non-profit

A

No ROI and EPS for non-profit

21
Q

5 OpMan Decision Areas Accdg to Roger Schroeder

A
process
capacity
inventory
workforce
quality