Internal and External Environments

Question 1

What are the Inputs of an Open system?

Answer 1

RHEIF –>
Raw materials
Human Resources
Equipment
Information
Financial Resources

Question 2

What are the Outputs of an Open System?

Answer 2

WEPP –>
- Waste/pollution
- Employee behavious
- Products/services
- Profits/losses

Question 3

What is the external environment?

Answer 3

• Force and events OUTSIDE a company that has the potential to influence or affect it

Question 4

What are the 4 characterstics of changing external environments?

Answer 4

• Environmental change = company’s general and specific environment’s change
• Environmental complexity = external factors which affect org.
• Resource scarcity
• Environmental uncertainty for organizational managers created by 3 factors above

Question 5

What is the General environment?

Answer 5

• Broad factors which INDIRECTLY affects org. e.g. sociocultural trends, technology

Question 6

What is the Specific Environment

Answer 6

• Factors which directly affect the organisation

Question 7

What makes up the ‘Creation and Maintenance of Organisational Culture?’

Answer 7

• Company Founder
• Organisational Heroes
• Organisational Stories

Question 8

What makes up the Successful Organisational cultures?

Answer 8

• Adaptability
• Employee Involvement
• Company vision
• Consistent Organisational Cultures

Question 9

What makes up Changing Organisational Cultures?

Answer 9

• Behavioural Addition
• Behavioural Substitution
• Visible Artefacts

Question 10

What are the 4 Types of Cultures?

Answer 10

CIAA –>
Consistency
Adaptability
Involvement

Question 11

What is the Consistency Culture?

Answer 11

• Aim for stable environment + Follow rules and being thrifty

Question 12

What is the Involvement culture?

Answer 12

• Internet focus on employees to adapt rapidly to changing needs
• Managers value traits such as cooperation, consideration of other colleagues + customers and avoiding differences

Question 13

What is Adaptability Culture?

Answer 13

• Emerges in environments that need FAST response + high-risk decision making. Employees have autonomy. manager’s create change by encouraging and rewarding creativity, experimentation and risk-taking

Question 14

What is Achievement Culture?

Answer 14

• Suited to org. concerned w serving specific customers but w/out intense change