Intangible Deliverables 26%

Question 1

Differentiate Between Sympathy and Empathy

Answer 1

1. Sympathy – A sympathetic response can include emotion, but it’s focused on keeping distance, makes a judgment about the person or how they should react, and doesn’t take the other person’s perspective into account.
2. Empathy – An empathetic response recognizes the other person’s perspective and emotions, communicates these back to them, and withholds judgment

Question 2

Work can be organized into three categories

Answer 2

1. Tasks
2. Coordination and communication activities
3. Organizational activities

Question 3

Guidelines for developing positive, healthy relationships at work:

Answer 3

1. Accept and celebrate a diverse workplace.
2. Develop active listening skills.
3. Expand other communication skills.
4. Take time to support those you lead.
5. Manage technology and anticipate its impact.
6. Share your wisdom and invite the wisdom of others.
7. Develop honesty and trust.

Question 4

A remote presentation reaches for maximum engagement when it is:

Answer 4

1. Clear. Craft a message that your audience can understand.
2. Concise. Say as much as you can in as few words as possible.
3. Credible. Build trust to gain a customer.
4. Compelling. Create an experience that draws in your audience.

Question 5

Good body language enhances your speaking voice. When you present:

Answer 5

1. Stand or sit forward in an engaged posture with your weight balanced and your feet flat on the floor.
2. Use gestures to add emphasis and to help get rid of any nervous energy.

Question 6

An executive summary

Answer 6

is a brief summary of your project plan. Make sure to include the most important and relevant details of your project plan. Reserve the data analysis and more involved details and charts to the project plan itself. Instead, focus on a summary of the project plan. It should look something like the following:
1. Includes a one- to two-sentence descriptive summary of the overall plan.
2. Identifies the problem.
3. Explains your solution.
4. Identifies who needs to act and what they need to do.
7. General considerations when creating your presentation
1. Focus on the Flow
2. Have a Single End Goal
3. Include Relevant Statistics
4. Present Data So It Gets Attention
5. Focus on Slide Design
8. General considerations when presenting to executives
1. Practice, Practice, Practice
2. Get Your Timing Right
3. Project Confidence
4. Expect the Unexpected
9. The Ladder Canvas has three sections
1. Face the ladder
2. Assess each level
3. Repair the steps
10. The Safety Ladder has 3 levels
1. Innovation (top level)
● Experimentation: “I feel safe to take risks in this team”
● Mistake tolerance: “We openly share and learn from our mistakes”
● Challenging others: “It’s okay to challenge the status quo”
● Exploration: “Questions are always welcome on our team”
2. Cognitive Diversity (middle level)
● Disagreement: “The team encourages me to disagree or think differently”
● Ask for help: “It’s easy to ask my colleagues for help”
● Speak up: “We can bring up problems and tough issues”
● Unique contributions: “My unique skills and talents are valued and utilized”
3. Belonging (lowest level)
● Relationships: “We know one another personally, not just professionally”
● Wellbeing: “It’s okay to talk about health issues and burnout
● Participation: “I’m not afraid to ask questions and share my thoughts”
● Inclusion: “I feel welcomed by my team”

Question 7

Collaborative Sketching Is a Powerful UX Tool

Answer 7

● UX professionals know that getting stakeholders and team members outside of UX involved in collaborative sketching activities such as design charrettes or design-studio workshops can be highly beneficial. Participation in UX-led sketching sessions can result in:
● Increased buy-in for design decisions
● Diversity of ideas, due to participants’ various perspectives and roles
● Shared ownership of next-step design outputs
● Increased speed and efficiency in the design process
● UX exposure for people outside the UX field
● The magic formula for getting stakeholders to sketch
1. Fat markers
2. Tiny spaces
3. Time limits
4. Ugly examples

Question 8

Visual Presentations

Answer 8

● A remote presentation reaches for maximum engagement when it is:
○ Clear
○ Concise
○ Credible
○ Compelling
● Maximum engagement questions are:
○ Engaging
○ Open-ended
● 6 vocal presentation tips
○ Modulate tone
○ Comfortable pace
○ Pause
○ Carefully select words
○ Display confidence
■ Particularly by avoiding filler words
○ Show enthusiasm
● 3 remote presentation slide tips:
○ Tell a story
■ Use a flow that the audience can follow
○ Use strong visuals
■ Interesting enough to keep attention
■ But not too busy or distracting
○ Make it catchy
■ Keep words catchy, memorable, and concise
■ Better words are always better than more words
● 4 tips for high-quality audio
○ Use the right mic
○ Test your equipment
○ Remove ambient noise
○ Be careful with music