INSY50 Flashcards
it is one of an organization’s most valuable resources
information
often confused with the term data
information
raw facts
data
collection of data organized in such a way that they have value beyond the facts themselves
information
awareness and understanding of a set of information and the ways it can be made useful to support a task
knowledge
the process of defining relationships among data to create useful information
knowledge
it helps people perform tasks more efficiently and effectively
valuable information
it can result in loss of potential new customers and reduced customer satisfaction
inaccurate data
it can be obtained in the right format and at the right time
accessible
it free from errors
accurate
it contains all the important facts
complete
the cost of producing this information must be equivalent to its value
economical
it can be used in a variety of purposes
flexible
it is important to the decision maker
relevant
it can be trusted by its users
reliable
it cannot be accessed by unauthorized users
secure
it is not complex and sophisticated
simple
it is delivered when it is needed
timely
it is correct and can pass authenticity check
verifiable
it is a set of interrelated elements that collect, process, store, disseminate data and information, and provides a feedback mechanism to monitor and control its operation to make sure it continues to meet its goals and objectives
information system (IS)
it is a single set of hardware, software, databases, networks, people, and procedures
computer-based information system (CBIS)
it is configured to collect, manipulate, store, and process data into information
computer-based information system (CBIS)
it is supported by the organization’s technology infrastructure
computer-based information system (CBIS)
it includes information systems that improve the productivity of individual users
personal IS
it includes information systems that improve communications and support collaboration among members of a workgroup
group IS
it includes information systems that organizations use to define structured interactions among their own employees and/or external customers, suppliers, government agencies, etc
enterprise IS
it is a group of people that is structured and managed to meet its mission or set of group goals
organization
they are open systems
organization
they affect and are affected by their surrounding environments
organization
it is a series (chain) of activities that an organization performs to transform inputs into outputs
value chain
the key value chain in a manufacturing organization
supply chain
it encompasses all the activities required to get the right product into the right consumer’s hands in the right quantity at the right time and at the right cost
supply chain management
they are “linked” together through both physical flows and information flows
supply chain organizations
it can play an integral role in the supply chain process
information system
it is the application of new ideas to the products, processes, and activities of a firm, leading to increased value
innovation
it is a catalyst for the growth and success of an organization
innovation
it results in enhancements to existing products, services, and ways of operating
sustaining innovation
it enables an organization to continually increase profits, lower costs, and gain market share
sustaining innovation
it initially provides a lower level of performance than the marketplace has grown to accept
disruptive innovation
over time, it improved to provide new performance characteristics
disruptive innovation
it is a process redesign and business process reengineering (BPR)
reengineering
it involves the radical redesign of business processes, organizational structures, information systems, and values of the organization to achieve a breakthrough in business results
reengineering
it constantly seeking ways to improve business processes and add value to products and services
continuous improvement (Kaizen)
it involves work designed to help employees embrace a new information system and way of working
change
it describes the phases an individual or organization goes through in making a change
change management model
it provides principles for successful implementation of change
change management model
it consists of a three-stage approach for change
lewin’s change model
preparing for change
unfreezing
making the change
moving/changing
institutionalizing
refreezing
it identifies both the driving (positive) and restraining (negative) forces that influence whether change can occur
lewin’s force field analysis
beliefs, expectations, and cultural norms that tend to encourage a change and give it momentum
driving forces
those that make it difficult to accept a change or to work to implement a change
restraining forces
it is a theory that proposes that every organizational system is made up of 4 main components— people, tasks, structure, and technology — with an interaction among the 4 component
leavitt’s diamond
it specifies the factors that can lead to better attitudes about the information system
technology acceptance model (TAM)
who developed diffusion of innovation theory
E.M. Rogers
it explains how a new idea or product gains acceptance and diffuses (or spreads) through a specific population or subset of an organization
diffusion of innovation theory
it employs the IS department’s equipment and personnel to help the organization attain its goals
Chief information officer (CIO)
its central role is to communicate with other areas of the organization to determine changing business needs
Senior IS Managers
they are responsible for the maintenance and operation of the organization’s computing facilities
Data center managers
they run and maintain IS equipment
System operators
they are responsible for maintaining the security and integrity of their organizations’ systems and data
IS security analysts