Instructional Skills

Question 1

Roadblocks to verbal communication

Answer 1

direct warnings/threats, judging/criticizing/blaming, interrogating, abrupt ordering/commanding, confrontation

Question 2

Best practices for verbal communication

Answer 2

cross-checks for comprehension, make the exercise valuable to the student

Question 3

How to check your students understand your message

Answer 3

ask for questions, demonstrate, have them demonstrate, ask them to tell you what they are going to do, give a handout or video, give contact information and return messages promptly

Question 4

Left Brained Person

Answer 4

likes rules and order and is organized and focused and good work ethic. Is on time, does the homework, asks questions, and enjoys handouts

Question 5

Right Brained Person

Answer 5

creative, spontaneous, and flexible. Great imagination. Playful and emotional. May have reached the goal but not the way you assigned. Wants to work with their dog but may be inattentive to instructor.

Question 6

Attributes of a good instructor

Answer 6

enthusiasm, friendliness, kindness, empathy, humility, patience, humor, flexibility, making students feel special, dress for success, punctual, responsible, knowledgeable

Question 7

Learning styles

Answer 7

listening, watching, and doing. Least effective is auditory, visual information is more successful than auditory, kinesthetic information more effective than auditory or visual. Should include all 3 in your lesson plans.

Question 8

Most valuable teaching skill

Answer 8

Listening

Question 9

Roadblocks to effective listening

Answer 9

too busy planning your reply to pay attention or too busy trying to find points of disagreement or mistakes in the speaker

Question 10

Good listening skills

Answer 10

passive listening (silence), acknowledgement responses (nodding, taking notes, “I see/understand”, “oh”), door opening phrases (would you like to tell me more about that), active listening

Question 11

Active listening

Answer 11

repeating in your own words what the client has told you.

Question 12

Avoid clients feeling blamed during feedback by

Answer 12

turning YOU statements into I statements. Example: Your dog doesn’t listen to you I see a good starting point. Let’s teach your dog to check in with you. OR You didn’t teach your dog the right behavior I can show you some basic exercises for you and your dog.

Question 13

Things to consider when choosing a training method

Answer 13

owner aptitude, owner acceptance, impact on the dog, ethical, legal, successful, safe, humane, attitude of the instructor

Question 14

PREDICTOR

Answer 14

Plan, Revise, Explain, Demonstrate, Instruct, Coach, Train, Observe, Review

Question 15

Best Practices for Homework Assignments

Answer 15

goal oriented, time oriented, rep oriented or personal best challenge and provide extra and loaner resources

Question 16

Dealing with Emotional Students (STOP)

Answer 16

S-signal, what are your bodies warning signs/signals (clenched jaw, scowl, raised voice)
T-take control of your emotions
O- opposite, do the opposite of what your signals are
P-practice this technique to get good at it

Question 17

Stages of Grief

Answer 17

Denial, Guilt, Anger, Bargaining, Depression, Acceptance. Be a listener and a friend, know a specialist you can refer to.

Question 18

Things to consider when working with clients with disabilities

Answer 18

Can the client do the work (reaching the dog, giving hand signals, speaking, adjusting equipment, coming alone or needing a helper of some sort)? Can the client intellectually learn? How can you set up the environment for them to be successful (extra space, microphone, accessibility? Be clear about what your curriculum includes (service dogs). Can your client use the training equipment effectively (holding the leash, giving treats, using a marker)

Question 19

Format for Instruction

Answer 19

Goal, Plan, Do It, Evaluate, Revise, Goal Achieved?

Question 20

4 Important Dimensions for a Training Plan

Answer 20

The environment, The problem, The dog, The owner

Question 21

HELM

Answer 21

Foundation blocks to change behavior Health, Environmental Enrichment, Leadership, and Management