Instruction skills Flashcards
What questions should be asked by trainer to owner seeking services
Dogs history including Health( vacs, fixed, other issues ) Home environment Previous training Behaviour issues Enrichment protocols
Why do group classes begin with basic obedience
To assess current handler / dog skill level
Client queries should responded in what way?
Positive and supportive manner
Ensure they feel heard and supported
In a timely manner
Why should class expectations be relayed?
To ensure everyone is on the same page,
Compliance
To clear up misunderstandings
What should be considered when deciding on venue
Physical space Shelter from weather Facilities Accessibility for demographic Can it be modified? ( physical barriers for over threshold etc) Cost
What do you consider when planning group class content?
Obedience goals - short and long term Handler skill level Dog skill level Advice to be covered Class policies Prices Class layout Client demographics Class duration Class size Equipment needed Public perception Variety in class Emergency procedures Booking / cancellation procedures
Class expectations can include
Punctuality What to do if missing class Equipment to bring Training ethos Techniques to be used Topics to be covered Dog handling / interactions How to contact if questions occur outside of class
In individual sessions , the trainer should ….
Uncover reasons for the session
Previous history ( health, training methods, breeding )
Give initial steps and build up owner confidence, with care not to overload the client
Discuss in understandable language
Discuss achievable goals
Provide realistic training expectations , short term and long term
Training roadmap
Discuss what equipment to is used and how
Discuss ABCs and why they work
Ensure client understands the information before session ends, to help with compliance
Suggest follow up timeline and ideally book in at end of session
If a client struggles with content, what should be done.
Scale back into achievable approximations
Modify training plan
If client has a handicap which limits their ability, ask what is suitable for them , in order to achieve the end goal
Ask how they best learn - verbal, demonstration, written , combination
Lots of R+ feedback
Training plans should cover
The needs and wants of the client
Breed considerations
The behaviour problems at hand
ABCs
Realistic outcomes based on planned length of services / sessions
What and how to use equipment
Troubleshooting
Follow up timeline
What is important to consider when brainstorming for clients and why
Ask the client what is achievable or if they have another idea
Adds ownership to the plan and improves compliance
Importance of quickly providing owner feedback?
Allows for quicker establishment to change or better skills or habits
Less frustration for owner for unsuccessful training
Less frustration for dog
When dealing with clients, trainers should stick to
Facts, not opinions.
If criticism is needed, it should be
Offered with potential solution and explanation of reasoning
