Inglês

Question 1

Responsible of Financial Department

Answer 1

The Financial Department is responsible to:
-buying and purchasing.
-They control the spending and the expenses on the company.
-They can supply the best prices and high quality.
-They are responsible for the clients accounts, as for the example
-the invoice (information on what you bought and the cost per unit)
-the receipt (proof of payment).

Question 2

2 Budget

Answer 2

*Provisional Budget- how much each department in the company can spend during the following fiscal year
*Final Budget- how much you spent vs how much you earned (the income)/ turnover (the total amount of money generated with the sales or the income)

Question 3

3 possible finantial results

Answer 3

*Break even point (income=spending)
*Profit (income was higher than the spending)
*Losses (spending was higher than the income)

Question 4

When they reach the losses they can do 3 things

Answer 4

• Reduce the costs
  o Renegotiate raw material prices with suppliers
  o Salary cut or firing
• Loans
  o Risk assessment= % interest
• Bankrupt

Question 5

4 different Taxes

Answer 5

• VAT
• IRS (individual)= deductions (ss)
• IRC (collective)
• SS

Question 6

What is the Marketing

Answer 6

Marketing is the process of planning, designing, pricing, promoting and distributing ideas, goods and services, in order to satisfy customer needs, so as to make a profit.

Question 7

who can make a strategy campaign

Answer 7

A marketer
o a product is to make a plan based on this combination and put it into action
A marketeers
o is someone who works in this area.

Question 8

The 4/5 P’s

Answer 8

• Product- deciding what to sell.
• Price- deciding what prices to charge.
• Place- deciding how it will be distributed and where people will buy it.
• Promotion- deciding how the product will be supported with advertising.
• Packaging- all the material used to protect and present a product before it is sold.

Question 9

The after sales

Answer 9

The aftersales sales is responsible for helping the costumers after a purchase if there are any complaints. They must to have the communication skills (persuasive, convincing, expert on the product, confidence, empathy) They use the rule of the 3 R’s:
* Replace
* Refund
* Repair

Question 10

The Public Relation

Answer 10

Is focused on
-creating a positive image for the company
-building a positive relationship with the company’s stakeholders.