INFS1000 Lec 12 Collaboration and Social Media Flashcards
Why Use Information Systems for Collaboration?
Work is increasingly distributed, People are not located in the same place (Virtual Teams).
What are the benefits of Collaboration systems (Groupware)? (4)
- No need for face-to-face meetings
- Won’t lose or misplace work
- Able to know who contributes and who is not
- Create better results (diff backgrounds)
What are the 2 theories behind selecting the right tool for the job?
- Media Choice Theories / task-technology-fit model
2. Media Richness Theory
What is the MEDIA CHOICE THEORY / TASK - TECHNOLOGY FIT MODEL?
*Select collaborative technology that is most suitable and appropriate for the requirements of the situation
What is the MEDIA RICHNESS THEORY?
- Complex discussions should use rich media: e.g. face-to-face (rich bc can see expresssions).
- Simple message transfer should use lean media: e.g. email
What are the 4 steps to selecting the right tool?
What are the 6 requirements to analyse?
- Identify scenarios
- Analyse Requirements:
- Select collaboration systems
- Justify choices
- Synchronicity
- Content Control
- Persistence
- Symbol Set
- Rehearsability
- Audience
Define the 2 levels of SYNCHRONICITY?
Asynchronous: don’t talk at same time
Synchronous: interaction can occur simultaneously
What are the 3 levels of CONTENT CONTROL?
- No control (e.g. email attachments)
- Version management (e.g. google docs)
- Version control (e.g. 1 live doc being worked on by 1 person at any particular time).
What are the 2 levels of PERSISTENCE?
Low: no record is kept, or needs to be kept.
High: everything is stored
What are the 4 levels of SYMBOL SET?
Text, Speech, Facial expressions, Multimedia
body language?, audio?
What are the 2 levels of REHEARSABILITY?
Low: messages cannot be changed once sent.
High: messages can be edited before sharing.
What are the 3 levels of AUDIENCE?
1-1, 1-M, M-M
Analyse these collaborative systems using the 6 requirements:
A) Face-to-face B) Wikis C) Blogs D) Instant messaging E) Teleconference
A) Face-to-face: synchronous, no control, persistence low, body langauge, rehearsability low, audience all possible.
B) Wikis: asynchronous, version management, persistence high, text and multimedia, rehearsability high, M-M.
C) Blogs: asynchronous, version management, persistence high, text and multimedia, rehearsability high, 1-M.
D) Instant Messaging: synchronous, no control, persistence low, text, rehearsability low/medium, 1-M or M-M.
E) Teleconference: synchronous, no control, persistence low, audio, rehearsability low, M-M.
What are the arguments against using social media in business?
- Procrastination, time wasting, ‘chatter’
- Leads to chaos – unstructured, no guidance, detrimental to info management.
- Yet another platform: “enough already”
What are the arguments for using social media in business?
- Enterprise Social Media will radically change the way organisations operate: breaks down silos, re-engages employees, increases collaboration.
- Flatten hierarchies; knowledge/idea/reputation-based authority, rather than role-based.
- Democratic communication structures
