Information Communicated Within Organisations

Question 1

What information do customers send to an organisation?

4

Answer 1

Purchase orders.
Shipping details.
Payment method.
Payments.

Question 2

What do customers receive from a organisation?

3

Answer 2

Terms and conditions.
Accounts.
Invoices.

Question 3

What do distributors send to organisations?

Answer 3

Proof that the goods have been delivered.

Question 4

What do distributors receive from organisations?

Answer 4

Details of goods to be shipped (what goods and where they’re going to).

Question 5

What do suppliers send to organisations?

2

Answer 5

Invoices.

Packing manifests.

Question 6

What do suppliers receive from organisations?

2

Answer 6

Purchase orders.

Payment details.

Question 7

What do manufacturers send?

2

Answer 7

Purchase orders to suppliers.

Invoices and packing manifests to customers.

Question 8

What do manufacturers receive?

3

Answer 8

Materials specification.
Packing invoices.
Purchase orders.

Question 9

What personal files do organisations hold of their employees?
(8)

Answer 9

Name.
Address.
Education and qualifications.
Employment history.
Position. 
Salary. 
Contracted hours. 
Pension contributions.

Question 10

What is the purpose of an invoice?

Answer 10

To inform the customer of their order and indicate the VAT charged.

Question 11

How do you calculate an invoice?

3

Answer 11

Multiply item price by the quantity.
Subtract discount.
Calculate VAT.