indicators - HR

Question 1

what are indicators

Answer 1

refer to the performance measures that are used to evaluate the organisational and individual effectiveness

Question 2

what is corporate culture

Answer 2

corporate culture refers to the values, ideas, and expectations and beliefs shared by members of the business.

employers are regarded as most valuable asset within business hence management must develop cooperative & effective corporate culture.

Question 3

what is poor workplace culture vs positive workplace culture

Answer 3

poor workplace culture;
* high staff turnover and abseentism
* accidents
* poor customer service

positive workplace culture;
* culture of trust
* high levels of training
* high quality of personal relos

Question 4

what is benchmarking key variables

Answer 4

benchmarking is a process in which indicators are used to compare business performance bettween internal sections of bus or between businesses. types of benchmarking includes;

• performance benchmarking (comparing to other businesses)

Question 5

changes in staff turnover

Answer 5

staff turnover - loss of employees by business who leave for variety of reasons

• HR managers must identify how often staff leave and why - indicates effectiveness of acquisition, devleopment and maintanence
• external (economic downturn)
• -internal influence (toxic corporate culture)

v high turnover indicates ineffective HR strats

Question 6

what is absenteeism

Answer 6

employees are absent wo an acceptable reason, managements needs to find out why

if not fixed, business faces costs in wages and lack of productvity

high levels indicate issues in job desing, employment relations, recruitment, maintanence

Question 7

what are accidents

Answer 7

providing safe environment

costs; fines, bad publicity, productivity, replacement

high levels indicate issues in;
- safety policies
- recruitment
- training
- maintanence

Question 8

what is levels of disputstion indicate

Answer 8

conflicts between employee-employer

disputes indicate - poor working relos, ineffective leadership, ineffective maintanence processes

Question 9

what is worker satisfaction impact indication>

Answer 9

how satisifed workers are w aspects of job. dissatisfaction indicates:

• poor job design/recruitment processes
• employees lack training
• maintanence strats r inadequate