Inclusion, Diversity and Teamworking Flashcards
What is unconscious bias?
Prejudice or unsupported judgements in favour of or against one thing, person or group compared to another, in a way that is considered unfair.
How to mitigate unconscious bias?
• Accept it is a problem
• Make considered decisions – protected characteristics
• Monitor behaviour – avoid making assumptions / gut instinct
• Set rules / policy for behaviour
• Blind recruitment
• Disability Confident Scheme
• Training
What does inclusion and diversity mean to you?
Equality is about ensuring everybody has an equal opportunity and is not treated differently or discriminated against because of their individual characteristics.
Diversity is about taking account of the differences between people and groups of people and placing a positive value on those differences.
Inclusion is about people with different identities feeling and/or being valued and welcomed within the given setting.
‘Diversity is being asked to the party. Inclusion is being asked to dance’ Verna Mayers
What is RICS Inclusive Employer Quality Mark?
Launched in 2015 as a response to the sector being behind other professions in moving towards a more diverse and inclusive workforce. Marks employer as inclusive.
What are the 4 main principles of RICS Inclusive Employer Quality Mark?
• Leadership - demonstrable commitment at the highest level to increasing the diversity of the workforce
• Recruitment - engage and attract new people to the industry from under-represented groups; best practice recruitment methods
• Culture - an inclusive culture where all staff engage with developing, delivering, monitoring and assessing diversity and inclusivity
• Development - training and promotion policies that offer equal access to career progression to all members of the workforce
What are the 5 main tangible benefits of a diverse workforce?
• Crossing cultural boundaries
• Wider variety of skills
• Different points of view
• Attract more candidates for jobs
• Retain new employees
• Improve morale
What is the suggested ideal team size?
Most commentators suggest that between 5 and 8 people is the ideal size for teams.
What are the stages of team development?
• Forming - working as individuals
• Storming - Teething problems
• Norming - beginning to achieve its potential
• Performing - characterised by openness and flexibility.
• Mourning - when the team disbands.
Name a few characteristics of effective teams.
• Common sense of purpose
• Clear understanding of team objectives
• Mutual respect and trust
• Valuing team member’s strengths and respecting weaknesses
• Willingness to share knowledge and expertise
• Willingness to speak openly
• Range of skills and personal styles amongst team members
Why do we have team meetings?
• Update on performance (against KPIs)
• Ensure awareness of changes in priorities
• Updates on any changes in policy
• Any other issues arising – valuation, regulations, case law
• Sharing of successes
What do you know about team role theories and team selection?
When selecting team members, the two main requirements to consider are the necessary technical and specialist skills. The pioneering work on team roles was carried out by Dr Meredith Belbin in the 1970s.
What makes a good team player?
• Listening to people’s ideas
• Respecting others
• Sharing information to create a positive team environment
• Participating and ensuring all team members get involved
• Good communication skills
• Identify strengths and weaknesses
What are the 9 team roles?
• Plant - solves difficult problems.
• Resource investigator - explores opportunities; develops contacts.
• Co-ordinator - clarifies goals; promotes decision making.
• Shaper - has drive and courage to overcome obstacles.
• Monitor evaluator - sees all options.
• Team worker - listens, builds, averts friction.
• Implementer - turns ideas into practical action.
• Completer - searches out errors and omissions, delivers on time.
• Specialist - provides knowledge and skill in rare supply.
What is the purpose of the Equality Act 2010?
The purpose of this Act is to protect individuals from unfair treatment and promote a fair and more equal society.
Name the 9 protected characteristics defined under the Equality Act 2010.
• Age
• Disability
• Gender reassignment
• Marriage and Civil partnership
• Pregnancy and maternity
• Race
• Religion or belief
• Sex
• Sexual orientation
What are the 4 types of discrimination under the Equality Act?
• Direct
• Indirect
• Harassment
• Victimisation
What are other relevant regulations?
• The Part Time Workers (Prevention of Less Favourable Treatment) Regulations 2000
• The Fixed Term Employees (Prevention of Less Favourable Terms) Regulations 2002
• Human Rights Act 1998
Why do more diverse companies perform better?
Companies that promote diversity and inclusion perform better because they hire and retain talent more easily, improve customer relationships, decision making, boost employee engagement, and strengthen the company’s image.
What set of policies should every organization have?
• Diversity and inclusion policy
• Anti-harassment and bullying policy
• Family friendly policies
• Flexible/agile working
• Disciplinary and grievance procedures
• Transitioning at work policy
• Recruitment and selection policy
• Intranet
What are the key areas of inclusive communication?
Inclusive communication is about being aware and valuing all different ways a person may use to communicate.
What are the 3 stages of inclusive recruitment?
• Advertising
• Selection and interview
• Offer and appointment
What does your firm do address inequality?
VOA race equality action plan
Gender pay gap report
What is approved document M?
Building regs relating to access and use of a building for all
