Communication and negotiation

Question 1

What good negotiation skills may include?

Answer 1

Agreeing your client’s objectives and negotiating strategy before the start of negotiations, detailed research and preparation, undertaking SWOT analysis, preparing your ‘win-win’ and fallback positions, deciding what points you can give on and what points are non-negotiable, understanding the other party’s position, creating a constructive environment for the negotiations, considering the method of communication, developing a partnership/collaborative approach, recognising the achievement of your best position for agreement, maintaining communication always, and walking away when you need to.

Question 2

What are negotiation techniques?

Answer 2

Listen, explain opinion, open/closed questions, compromising, build relationships, summary for clarity, email, telephone, and face to face meeting.

Question 3

How do you know if you are using the correct form of communication?

Answer 3

Adapting language depending on audience.

Question 4

5 types of negotiating

Answer 4

1 Compete

2 Accommodate

3 Avoid

4 Compromise

5 Collaborate