Incident Investigatons

Question 1

What are incident investigations precipitated by?

Answer 1

An event occurring or a complaint made by someone concerning the alleged conduct of another

Question 2

The activities in an incident investigation are governed by what?

Answer 2

Industry practices
Statutory rules and regulations
Common law

Question 3

In claims investigations: All serious, significant and/or sensitive claim investigations should be handed through what?

Answer 3

Personal contact

Question 4

In claims investigations: The scope of these investigations will be determined by what?

Answer 4

The nature and extent of the claim

Question 5

In claims investigations: Certain information should be obtained such as:
1)
2)
3)
4)
5)
6)
7)
8)

Answer 5

1) Notice of claim by the reporting party
2) Coverage information
3) Statements
4) Official agency reports
5) Newspaper & periodiccals
6) Reports from experts
7) Visual aids
8) Documentary evidence

Question 6

In claims investigations: Coverage information includes what?

Answer 6

ID of vehicles, premise, product, and value of item covered under the claim

Question 7

In claims investigations: Statments should be gathered from whom?

Answer 7

1) Material witnesses
2) Claimants
3) Independent witnesses (ie insurance producer, claims adjuster, appraiser)

Question 8

In claims investigations: What are examples of official agency reports?

Answer 8

Police, rescue, hospital, fire dept, weather

Question 9

In claims investigations: Reports from experts include what?

Answer 9

Appraisers, physicians, laboratory analysis, and forensic analysis

Question 10

In claims investigations: Documentary evidence includes what?

Answer 10

Deeds, mortgages, leases, contracts, liens, and other claims

Question 11

If interviews are designed in a statement fashion, there are 2 types of statements:
1)
2)

Answer 11

1) Narrative

2) Question & Answer

Question 12

Any recordings, notes, or other documentation should be:

Answer 12

maintained

Question 13

Compliance investigations are relating to the determination of ensuring that the organization and its employees have been complied with what?

Answer 13

All laws, regulations, and policies

Question 14

What are eight of the types of compliance investigations?

Answer 14

1) Equal employment opportunity
2) harassment
3) Workplace safety
4) Confidential and proprietary information
5) Conflict of interest
6) Antitrust violations
7) Security requirements
8) Regulatory violations

Question 15

What is a sudden, violent and noisy eruption, outburst or discharge of material acting upon a force such as fire, shock, or electrical charge which causes the material, either solid or liquid, to convert into a gaseous state advisedly expand or burst?

Answer 15

An explosion

Question 16

What are the three basic rates of explosion?

Answer 16

1) Flash fire
2) Explosion
3) Detonation

Question 17

An immediate reaction in which it’s fuel is consumed upon ignition

Answer 17

Flash fire

Question 18

A sudden outburst or discharge of material upon force or other material

Answer 18

Explosion

Question 19

Strong shockwave set up by a primary and secondary high explosive

Answer 19

Detonation

Question 20

Multiple or compound explosions

Answer 20

Detonations

Question 21

Where do flash fires usually occur?

Answer 21

In the open

Question 22

What occurs if a flash fire happens within the confines of a building?

Answer 22

An explosion occurs

Question 23

What are the three basic types of explosions?

Answer 23

1) Mechanical
2) Chemical
3) Nuclear

Question 24

What kind of explosion is this? Steam building up in a boiler with a defective safety device causes asudden rupture and explosion

Answer 24

Mechanical

Question 25

What kind of explosion is this? It results from an extremely rapid conversion of a solid or liquid explosive compound into gases

Answer 25

Chemical

Question 26

What kind of explosion is this? An explosion is accomplished when the nucleus of an atom is split releasing tremendous energy

Answer 26

Nuclear

Question 27

What are the two general types of substances having detonation capabilities?

Answer 27

Low explosives and high explosives

Question 28

Examples would be black powder, smokeless powder, and nitrocellulose

Answer 28

Low explosives

Question 29

Examples would be nitroglycerin, dynamite, nitro starch, TNT, picric acid, Mercury fulminate, tetryl, lead azide nitromannite

Answer 29

High explosives

Question 30

A sudden bursting inward

Answer 30

Implosion

Question 31

A sudden bursting outward

Answer 31

Explosion

Question 32

What are the five key motives of the crime of arson?

Answer 32

1) Economic gain 2) Personal satisfaction 3) Sabotage 4) Pyromania 5) Diversionary tactic to conceal the commission of other crimes

Question 33

What kind of fire should be investigated?

Answer 33

Every fire, regardless of size

Question 34

``` Who investigates fires for determining cause and origin and responsibility? 1) 2) 3) 4) 5) ```

Answer 34

1) Fire Dept 2) Local police 3) Federal agencies (ie ATF, FBI) 4) Insurance representatives 5) Private organizations

Question 35

A willful act designed to hinder or extract the purposes for which an organization operates

Answer 35

Sabotage

Question 36

What are six motives for sabotage?

Answer 36

1) Disgruntled employee 2) Union conflict 3) Dissatisfied outside contractor 4) Organized crime element 5) Foreign manipulation 6) Rioting

Question 37

Is it easy or difficult to identify and prove acts of sabotage?

Answer 37

Difficult

Question 38

If sabotage is strongly suspected, what two following actions should be taken?

Answer 38

1) Notify law-enforcement | 2) Preserve evidence

Question 39

Why is arson generally an effective type of sabotage?

Answer 39

It tends to destroy evidence because evidence is consumed in the fire itself

Question 40

What kind of program will do much to prevent internal theft?

Answer 40

An effective loss control program

Question 41

What are the five key elements in an effective loss control program?

Answer 41

1) Carefully designed to safeguard measures and preventative aids 2) Prompt reporting of missing items 3) Taking of immediate steps towards apprehension and recovery 4) Prosecution 5) Remedial action

Question 42

What are five commonly recognized key vulnerable areas of theft?

Answer 42

1) Shipping and receiving 2) Warehouses and other storage areas 3) Stockrooms 4) Tool storage 5) Parking lots

Question 43

When conducting a theft investigation, complete descriptions of missing items should include what three things?

Answer 43

1) Serial, model, and other identifying numbers 2) Distinctive marks 3) Monetary value

Question 44

Put the steps in order for the emergency first phase of an accident: ?) Locate and safeguard physical evidence ?) Care for the injured ?) Locate drivers and possible witnesses ?) Get any fire or other hazards under control ?) Determine any existing traffic hazards

Answer 44

1) Care for the injured 2) Get any fire or other hazards under control 3) Locate drivers and possible witnesses 4) Determine any existing traffic hazard 5) Locate and safeguard physical evidence

Question 45

After the emergency phases under control, determine condition of drivers and conduct interviews regarding what?

Answer 45

Licensing, registration, and their explanations what happened

Question 46

After emergency phase is under control, gather evidence for identifying what?

Answer 46

Any hit-and-run vehicles

Question 47

After emergency phase is under control, interview what?

Answer 47

Other witnesses

Question 48

After emergency phase is under control, Determine and report position and condition of what?

Answer 48

Vehicles involved

Question 49

After emergency phase is under control, Take photographs of what?

Answer 49

Vehicles and debris at the scene

Question 50

After emergency phase is under control, Determine and report were injured persons and damage vehicles were what?

Answer 50

Taken

Question 51

After emergency phase is under control, Determine _____, _____, and _____ at time of the accident

Answer 51

Weather, visibility, and road surface conditions

Question 52

After emergency phase is under control, Determine how, if any, actions of drivers what?

Answer 52

Contributed to the accident

Question 53

What are the three types of measurements and maps important in accident investigations?

Answer 53

1) Urgent measurements to locate things at the scene 2) Measurements of location to make scale maps and diagrams 3) Drawing a map from the measurements made in locating on it objects or marks at the scene

Question 54

When possible, who should written statement be taken from?

Answer 54

All witnesses and drivers

Question 55

What are the six things it is important to show in photographs of an accident scene?

Answer 55

1) Position of vehicles at time of accident 2) Damage 3) Angles of collision 4) Marks on road 5) Packs of vehicles before, during and after collision 6) Overall condition of scene as viewed by driver

Question 56

When is the reconstruction of an accident usually necessary?

Answer 56

When the cause of an accident cannot be satisfactorily determined by available evidence

Question 57

This is the placement of an operative in the situation in which the parties do not know the operatives true identity or purpose

Answer 57

Undercover investigations

Question 58

What is the intent of undercover investigations?

Answer 58

To develop information for prosecution (either civil or criminal) for recovery, or limitation of asset losses

Question 59

In undercover investigations, What should be obtained?

Answer 59

Evidence of the past act or future crime

Question 60

In undercover investigations of asset diversions, What should be identified?

Answer 60

Persons engaged, methods used, and/or the destination of decorative materials

Question 61

In undercover investigations, What should be identified?

Answer 61

Parties involved in the activity

Question 62

In undercover investigations, establish that certain employees what?

Answer 62

Engaged in activities for which disciplinary action can be taken

Question 63

Undercover investigations: problems with injury

Answer 63

Employees may react violently to prevent discovery

Question 64

Undercover investigations: problems with Exposure

Answer 64

Employee morale, customer/supplier relationships, labor availability, distribution of goods may suffer

Question 65

Undercover investigations: problems with Unfair labor practices

Answer 65

Interference, restraint or coercion of employees in the exercise of the collective bargaining rights

Question 66

Undercover investigations: problems with Civil actions for damage

Answer 66

The accuser my show in intrusion at the time and place where there was an expectation of privacy, or public disclosure of private facts

Question 67

Undercover investigations: problems with Civil Actions for Damage. Investigative techniques must stop short of what?

Answer 67

Any actual invasion of privacy

Question 68

Undercover investigations: problems with new bargaining issue

Answer 68

Disciplinary action might cause a grievance and an allegation that the investigation was a contractual violation

Question 69

Investigator must not be known to whom?

Answer 69

The target population

Question 70

The investigator must be what kind of fit in the assignment?

Answer 70

A logical fit

Question 71

The investigator must know what six things?

Answer 71

1) The identity of the control person 2) Means of contact with the control person 3) Actions forbidden 4) The general purpose of the assignment 5) Cover story 6) Work environment

Question 72

What does the cover story explain?

Answer 72

Qualifications of the job, how they got the job, and their past life

Question 73

What is provided to support the cover?

Answer 73

Routine documents

Question 74

What should not be carried by the undercover operative?

Answer 74

Any document of actual identity

Question 75

The method to place the undercover operative in the undercover assignment

Answer 75

Placement technique

Question 76

The job must cover what?

Answer 76

The area involved

Question 77

The job must have few what?

Answer 77

Controls

Question 78

The job must allow the operative to appear what?

Answer 78

Ordinary

Question 79

What kind of job should be avoided?

Answer 79

The "tailor-made job"

Question 80

What are the two essentials in the control scheme?

Answer 80

1) A control person | 2) a control plan

Question 81

What does the control person do?

Answer 81

Provides instructions, evaluates reports, and redirects the efforts as needed

Question 82

In addition the control person, there should also be what?

Answer 82

An alternate to the control person who possesses the same information as the control person

Question 83

Who does the control plan includes?

Answer 83

Control person(s) authorized to contact the operative

Question 84

What does the control plan include regarding communication?

Answer 84

The means and frequency of communication contact

Question 85

What contingencies does the control plan includes?

Answer 85

Illness of the undercover operative, injury to the undercover operative, investigation is compromise

Question 86

What are the support resources in the control plan?

Answer 86

Surveillance

Question 87

The control plan includes relations to what?

Answer 87

Law-enforcement

Question 88

What is the final part of the control plan?

Answer 88

Termination of the investigation

Question 89

What is the rule regarding undercover investigation's use of telephones?

Answer 89

Telephones must be answered whenever called

Question 90

Who is normal contact made by?

Answer 90

The operative

Question 91

In undercover investigations, how often must communications be made?

Answer 91

Daily

Question 92

What are the three rules regarding "drops"?

Answer 92

1) Must be reasonably accessible 2) Not likely to be disturbed 3) Where material will not be affected by the weather

Question 93

It's criminal charges are secondary in importance, it may be better to proceed how?

Answer 93

Without law enforcement

Question 94

Once law-enforcement has been invited to participate in the investigation, what requirements apply?

Answer 94

Due process

Question 95

If a private undercover operative knows that he or she may be subject to committing illegal acts or engaging in a conspiracy to commit illegal acts, what should be done?

Answer 95

Law-enforcement authorities should be contacted or consulted

Question 96

The undercover operative _________ from within the employers organization

Answer 96

Should not come

Question 97

Who should be informed or involved of the undercover operation?

Answer 97

Only those essential to the plan

Question 98

Within the organization, how often should routine briefings be conducted?

Answer 98

Never

Question 99

What other management personnel are required, these individuals should be informed of the investigation on what kind of basis?

Answer 99

A selected basis only

Question 100

What three things need to be considered when planning the termination of an investigation?

Answer 100

1) If the investigation will ever be disclosed 2) How to withdraw the undercover operative without creating questions 3) How to use the results without exposing the undercover operative and/or the investigation

Question 101

If the investigation is compromised, the three objectives are:

Answer 101

1) Withdraw the undercover operative immediately and safely 2) Salvage as much from the investigation as possible 3) Prepare explanation, defenses, or positions needed to offer if necessary

Question 102

If compromised, the true identity of the undercover operative _______ revealed

Answer 102

Must not be

Question 103

The investigation is compromised, how should the investigation be terminated?

Answer 103

Discontinue the investigative activity and wait for (or create) an opportunity for a natural withdrawal from the undercover investigation

Question 104

Who should prepare the reportings of all useful information developed during the course of the undercover investigation?

Answer 104

The control person

Question 105

What should be conducted to determine issues relating to the investigation?

Answer 105

Analysis

Question 106

What are the costs associated with undercover investigations?

Answer 106

The wage paid to the undercover operative, payroll taxes, and the fee paid to the undercover operative and/or his/her agency

Question 107

What is the reason for the daily reporting and information control of an undercover investigation?

Answer 107

Expenses

Question 108

When should undercover investigations be used?

Answer 108

When there is no alternative methods available

Question 109

What legal aspects should be reviewed regarding an undercover operative?

Answer 109

Licensing and requirements