Importance Of Effective Communication Flashcards
What does effective communication depend on
How well the service user hears and sees
Their understanding of what is happening
How comfortable they feel
How attentive they are
Whether they are motivated to communicate
How well they express themselves
How to use communication skills to achieve individuality
Eye contact
Speak clearly to them
Adapt language to meet their needs
How to use communication skills to achieve choice
Offering them different options
Supporting their choice
Letting them control the care they receive
How to use communication skills to achieve independence
Support service user
Motivate them to have control over themself
How to use communication skills to achieve privacy
Checking with them before doing anything
How to use communication skills to achieve dignity and respect
Respecting their opinions
Treating someone to make them feel important
How to use communication skills to achieve partnership
Working together
How to use communication skills to encourage decision making of service user
Supporting service user to make choices and be in control of their care
How communication helps the right to choice
Able to share information and give them options available to choose from
How communication helps the right to confidentiality
Keeping records safe
Ask before passing information around
Meeting in private room
Information only shared with others involved in the care
How communication helps the right to consultation
Ask opinions and views
Clarify likes and dislikes
Ask for preferences
Discuss wants and needs
Ensure they’re shared in decision making
Make service user feel involved
How communication helps the right to equal and fair treatment
Full access to opportunities and choices
Receiving care that meets needs
Treated fairly
Meets specific needs
How communication helps the right to protection from harm and abuse
Procedures put in place
Training in safeguarding
Trained in physical care
Impacts and benefits of effective communication
Empowerment
Well informed
Reassure
Feeling valued
Feel respected
Trust
What does it mean to make someone feel empowered
Gives them power to make informed decisions and understand information
What does it mean to have someone be well informed
They know what to expect
What does it mean to reassure someone
Removing fear or doubts. Be clear and open
What does it mean to make someone feel valued
Makes them feel valued by listening to their beliefs opinions and wishes
What are the person centres values of care
Individuality
Choice
Rights
Independence
Privacy
Dignity and respect
Partnership
Encourage decision making
Rights of service user
Right to choice
Right to confidentiality
Right to consultation
Right to equal and fair treatment
Right to protection from harm and abuse
How to make someone feel respected
Support helps develop mutual respect
Listen to them
Empathy
Impacts of poor communication
Information not explained properly can lead to misunderstandings
Inaccurate record keeping can lead to mistakes or danger to health
Can make a service user feel distressed or upset
I’d speech is too fast the listener will not have time to take it in
Ways to avoid communication barriers
Use vocabulary that can be understood
Not being patronising
Adapting communication to meet service users needs
Listening to service users needs
