Importance Of Effective Communication

Question 1

What does effective communication depend on

Answer 1

How well the service user hears and sees
Their understanding of what is happening
How comfortable they feel
How attentive they are
Whether they are motivated to communicate
How well they express themselves

Question 2

How to use communication skills to achieve individuality

Answer 2

Eye contact
Speak clearly to them
Adapt language to meet their needs

Question 3

How to use communication skills to achieve choice

Answer 3

Offering them different options
Supporting their choice
Letting them control the care they receive

Question 4

How to use communication skills to achieve independence

Answer 4

Support service user
Motivate them to have control over themself

Question 5

How to use communication skills to achieve privacy

Answer 5

Checking with them before doing anything

Question 6

How to use communication skills to achieve dignity and respect

Answer 6

Respecting their opinions
Treating someone to make them feel important

Question 7

How to use communication skills to achieve partnership

Answer 7

Working together

Question 8

How to use communication skills to encourage decision making of service user

Answer 8

Supporting service user to make choices and be in control of their care

Question 9

How communication helps the right to choice

Answer 9

Able to share information and give them options available to choose from

Question 10

How communication helps the right to confidentiality

Answer 10

Keeping records safe
Ask before passing information around
Meeting in private room
Information only shared with others involved in the care

Question 11

How communication helps the right to consultation

Answer 11

Ask opinions and views
Clarify likes and dislikes
Ask for preferences
Discuss wants and needs
Ensure they’re shared in decision making
Make service user feel involved

Question 12

How communication helps the right to equal and fair treatment

Answer 12

Full access to opportunities and choices
Receiving care that meets needs
Treated fairly
Meets specific needs

Question 13

How communication helps the right to protection from harm and abuse

Answer 13

Procedures put in place
Training in safeguarding
Trained in physical care

Question 14

Impacts and benefits of effective communication

Answer 14

Empowerment
Well informed
Reassure
Feeling valued
Feel respected
Trust

Question 15

What does it mean to make someone feel empowered

Answer 15

Gives them power to make informed decisions and understand information

Question 16

What does it mean to have someone be well informed

Answer 16

They know what to expect

Question 17

What does it mean to reassure someone

Answer 17

Removing fear or doubts. Be clear and open

Question 18

What does it mean to make someone feel valued

Answer 18

Makes them feel valued by listening to their beliefs opinions and wishes

Question 19

What are the person centres values of care

Answer 19

Individuality
Choice
Rights
Independence
Privacy
Dignity and respect
Partnership
Encourage decision making

Question 20

Rights of service user

Answer 20

Right to choice
Right to confidentiality
Right to consultation
Right to equal and fair treatment
Right to protection from harm and abuse

Question 21

How to make someone feel respected

Answer 21

Support helps develop mutual respect
Listen to them
Empathy

Question 22

Impacts of poor communication

Answer 22

Information not explained properly can lead to misunderstandings

Inaccurate record keeping can lead to mistakes or danger to health

Can make a service user feel distressed or upset

I’d speech is too fast the listener will not have time to take it in

Question 23

Ways to avoid communication barriers

Answer 23

Use vocabulary that can be understood
Not being patronising
Adapting communication to meet service users needs
Listening to service users needs