IMP Flashcards
What are the Two Conclusions of Mehrabian?
1)The 7-38-55 rule
7% words
38% tone
55% facial expressions
2).Non verbal communication affects communication-people tend to believe non-verbal cues.
Competencies of Effective interviews
Social hygeine- greet yourself etc
Organization and efficiency skills
Affective skills
Verbal Communication skills
Non-verbal communication
Behaviour change
Observation skills
Humanistic care
what are the characteristics of Non-verbal communication?
S.O.L.E.R
Face patient Squarely
Observe patient
Lean attententively to patient
Eye contact
Relaxed posture
What are the characteristics of humanistic care?
H.U.G
Hear the patient
Understand the patient
Grasp patient feelings and understanding
What is the difference between Sympathy, Pity and Empathy?
Sympathy is feeling like the patient
Pity is feeling for the patient
Empathy is feeling like the patient
What is BCC ( Behaviour Change Communication)?
an approach to behaviour change focused on communication
What are determinants/Factors of behaviour change?
1).Personal-attitudes, feelings, beliefs
2). Interpesonal-relationship that affects the persons behaviour e.g peer pressure, relationship, role models
3).Environmental- cultural values, religion, availability to resources
4). Political-regulations that affect behaviour e.g Public Health regulations, work regulations, civil law and institutional laws
What are determinants/Factors of behaviour change?
1).Personal-attitudes, feelings, beliefs
2). Interpesonal-relationship that affects the persons behaviour e.g peer pressure, relationship, role models
3).Environmental- cultural values, religion, availability to resources
4). Political-regulations that affect behaviour e.g Public Health regulations, work regulations, civil law and institutional laws
How is individual change achieved?
In order for change to commence one must realize that they are susceptible.
Individual change is only successful in a supportive environment.
Types of change
Tuning_ small increments of change
Adaptation- adding new feature to old ones
Re-Orientation- Change in direction
Re-creation- change in response to a crises
How to build Self-Efficacy?
Provide training
Use progressive goal setting
Demonstrate the desired goal
Educate
Provide verbal encouragement
Understand that change is a process
Advantages of Self Efficacy
Reduced anxiety and stress
Development of a buddy-partner system for encouragement and support.
Strategy for managing behaviour change
Identify the behaviour that needs to be changed
Identify the barriers
Take steps to remove barriers
Add a person from the target population for planning
Include strategies to build self-efficacy
Understand that change is a process
What is the transaction Act?
1964
Michael Berne
PAC- Parent, Adult, Child
Parent is critical and caring
Adult is the voice of reason and rationale
Child- emotional and unrestricted
What is the Physical, Psychological and Social Model?
1972
RCGP-Royal College of General Practitioners
The Triad
