Ideation

Question 1

What is prototyping?

Answer 1

A prototype can be anything that takes a physical form -a wall of post-its, a sketch, an object-which allows you to bring your ideas to life.
preliminary versions of a final product.

Question 2

3 steps to prototyping?

Answer 2

Desirability;
What’s the unique value proposition? Do people want this product or service? Does it make sense for them?

Viability;
Can we build a sustainable business? What has to be true for this business to work? What are the costs? How will you pay for it?

Feasibility;
Does this work? Is it functionally possible in the foreseeable future?

Question 3

Why is it important to prototype?

Answer 3

To ideate and problem-solve.

Build to think.

To communicate an idea.

To start a conversation.

To answer to a question.

To test possibilities.

To fail quickly and cheaply.

To manage the solution-building process.

Question 4

Why is prototyping useful?

Answer 4

Quick And Early Changes at Lower Cost

*Validation Before Development.

*Reduces Risk

Early feedback

Question 5

What type of process is prototyping?

Answer 5

an iterative process

Question 6

Low fidelity vs high fidelity?

Answer 6

Low-fidelity prototypes allow teams to test information architecture and user flows, while high-fidelity prototypes introduce UI elements and how the user might interact with the final design.

Question 7

What is a story board?

Answer 7

A story board communicates a story through images displayed in a sequence of panels that chronologically maps the story’s main events.

Question 8

What are three common story board elements?

Answer 8

scenario, visuals, and corresponding captions.

Question 9

What is Body storming?

Answer 9

form of brainstorming, with an emphasis on generating ideas and unexpected insights through physical exploration, experience and interaction

Question 10

What is a scenario?

Answer 10

brief stories about a person using your product or service to complete a specific task.

Question 11

Why is scenario writing important?

Answer 11

Focal issue

Determine the driving forces

Determine relevancy and uncertainty

Determine strategic space

Create scenario plots from combinations

Check the plots on opportunities (technology, markets..)

Check the outcome on robustness

Question 12

What is the swimlane diagram?

Answer 12

Great tool to get a broad and multi-layered perspective of a process or experience.

They display:
The WHO (the user & all other actors)

The WHAT (the steps)

The WHEN (the flow

Question 13

What are the stages of prototyping?

Answer 13

Select an idea(s) to prototype

2.Check: is the selected idea(s) key to my product/service?

3.Choose an adequate prototyping method

4.Plan the Testing Session

Question 14

What are test assumptions?

Answer 14

Determine what assumptions have to be true for this business to work and design experiments to test your assumptions.

Question 15

Swimlane - Story board lane. what is it?.

Answer 15

The most visually powerful element of the diagram! A storyboard representing a user story

Question 16

Swimlane - User experience lane. what is it?

Answer 16

Uses a flowchart of boxes and arrows to depict the storyboard lane with more detail into the process of the user experience. Think about specific stepsand action flow.

Question 17

Swimlane - Business Process lane. What is it?

Answer 17

Describes the business logic that supports the user story and user experience. Think about proving information related to the required business processes that facilitates the steps of the user experience.

Question 18

Swimlane - Tools and system lane. What is it?

Answer 18

Describes the back-end technology and systems that are used to support users actions and business goals. This is the information that would be relevant for engineers, data analysts and system administrators for example.

Question 19

Swimlane - Finance lane. what is it?

Answer 19

Describes when and how through the different steps of the user experience the company is making revenue.

Question 20

What is a service blueprint?

Answer 20

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.
They visualize the relationships between different service components (people, tools, processes) that are directly connected to touch points in a specific customer journey.

Question 21

What are blue prints key elements?

Answer 21

Evidence

Customer actions

Frontstage actions

Backstage actions

Processes

Question 22

Blue Print - evidence?

Answer 22

Props and places that anyone in the blueprint has an exchange with.

Question 23

Blue Print - customer action?

Answer 23

Steps, choices, activities, and interactions that customer performs while interacting with a service to reach a particular goal.

Question 24

Blue print - Front stage actions?

Answer 24

Actions that occur directly in view of the customer. Can be human-to-human or human-to-computer actions.

Question 25

Blue print - Back stage actions?

Answer 25

Steps and activities that occur behind the scenes to support onstage happenings. These actions could be performed by a backstage employee or by a frontstage employee who does something not visible to the customer.

Question 26

Blue print - processes?

Answer 26

Internal steps, and interactions that support the employees in delivering the service. I.e. credit card verification, pricing, etc.