What is the core role of ICT?
It enables orgs to execute and align technology to business goals
What are the key Functions of the Core Role of ICT?
- Governance: Decision-making on IT investments, risk management, and business/IT alignment
- Execute Changes: Implement new IT solutions
- Execute Operations: Maintain IT systems
What is digital transformation?
Integration of ICT into all business aspects, transforming operations, products, and customer interactions.
What are the 3 classic ICT roles?
- The hands: ICT follows business orders
- The heart: ICT drives business strategy
- The face: ICT enables customer interactions
How does the digital transformation elevates ICT?
Digital transformation elevates ICT from “hands” to “heart and face”
What are the key responsibilities of Infrastructure & Operations (I&O)?
- Manages hardware, networks, data centers, and cloud systems.
- Ensures uptime via Service Level Agreements (SLAs).
What are the key responsibilities of Development?
- Builds/maintains software (internal or customer-facing).
- Organized by methodology (Agile/Waterfall) or technology
What are the key responsibilities of Security (CISO)?
- Protects against cyber threats.
- Ensures compliance (e.g., ISO 27001, GDPR).
What are the key responsibilities of Data Management?
- Governs data quality, lifecycle, and privacy.
- Maximizes data value (e.g., analytics).
What are the key responsibilities of IT Staff?
- Supports ICT-wide functions: HR, finance, standards.
- May include Enterprise Architecture.
What are the different kinds of adjacent divisions?
- Digital Transformation Office: Drives business-wide ICT integration
- Innovation Teams: Operate with high autonomy to explore emerging tech
What is ICT Governance
ICT Governance refers to the frameworks and processes that ensure IT investments support business objectives, manage risks, and deliver value.
What are the key components of ICT governance?
- Strategic Alignment
- Risk Management
- Value Delivery
- Performance Measurement
What is Strategic Alignment in ICT governance?
It ensures IT projects align with business goals
What is Risk Management in ICT governance?
It balances innovation with security/compliance
What is Value Delivery in ICT governance?
Measures ROI of IT initiatives (e.g., improved efficiency, customer satisfaction)
What is Performance Measurement in ICT governance?
Tracks IT performance via KPIs (e.g., system uptime, project deadlines).
What is ICT Quality?
Quality ensures IT processes and outputs meet standards, balancing efficiency and reliability.
What are the two Pillar of Quality?
- Process Quality
- Product Quality
What is the focus of Process Quality?
Ensures standardized, repeatable processes.
What is the focus of Product Quality?
Ensures systems meet functional/non-functional needs.
What is the impact of failure if the process quality is missing?
Delays, budget overruns (e.g., missed SLAs).
What is the impact of failure if the product quality is missing?
System crashes, security breaches
What is key driver of ICT quality?
Businesses demand reliable IT outcomes, tailored to their risk appetite (e.g., stricter standards for aviation software vs. games).
