ICOMS TASK CODES (PO501) Flashcards
ICOMS task codes
04
Customer Services (Services customer currently subscribes to)
05
Work Order Display (ALL work orders including pending and closed work orders.)
06
Equipment
07
Balancing (Where you can balance devices; Also another screen where you can see services.)
10
House maintenance
12
Customer flashing (Sending hits & signals)
13
Payments (How to take payments in ICOMS. Also an option in c360.)
14
Collection Events (Only if account is in collections.)
15
Customer Comments (Where you can both leave comments, and see previous comments.)
16
Customer Demographics
17
Viewers - Video On Demand (You can see credit limit here for PPV.)
18
Method of Payment
58
Payment History
25
Adjustment Comments
33
Customer Maintenance (Can also use task code “cm”)
40
Serviceable Status
46
Tracking Log Screen
52
Statement Configuration (The place where you can change the bill to address.)
57
Customer Ledger (Basically, a breakdown of their bill.)
83
Future dated payment screen
30
PPV Order Entry (Where you can manually insert a PPV order for them.)
32
PPV History
11
Dispatch
08
Installation History
09
Trouble Call History
02
Order Entry (Where you go to start a work order…like for a trouble call.)
62
Install
66
Service change
67
Trouble call
35
Order entry services
41
One time charges (where you go to enter in one time charge codes for orders)
42
Order Scheduling (the page with office only etc. etc.)
43
Order summary
69
Change existing order
64
Reschedule order
60
Cancel order
