IB: chap 5 Human Resources Management Flashcards
(40 cards)
What is Human Resource Management (HRM)?
A) Managing machines
B) Managing people in an organization
C) Managing finances
D) Managing products
B) Managing people in an organization
What does HRM aim to achieve?
A) Attracting and keeping talented employees
B) Reducing employee numbers
C) Increasing product prices
D) Limiting employee training
A) Attracting and keeping talented employees
What was a key change during the Industrial Revolution?
A) Shift from industry to agriculture
B) Shift from agriculture to industry
C) Increase in manual labor
D) Decrease in worker rights
B) Shift from agriculture to industry
What is the purpose of recruitment in HRM?
A) To fire employees
B) To find and encourage people to apply for jobs
C) To train existing employees
D) To evaluate employee performance
B) To find and encourage people to apply for jobs
Which of the following is NOT a function of HRM?
A) Recruitment
B) Training
C) Marketing products
D) Employee relations
C) Marketing products
What does job analysis involve?
A) Evaluating employee performance
B) Studying job responsibilities and requirements
C) Setting employee salaries
D) Hiring new employees
B) Studying job responsibilities and requirements
What is the main goal of employee retention?
A) To reduce training costs
B) To keep employees happy and engaged in their work
C) To increase employee turnover
D) To hire more staff
B) To keep employees happy and engaged in their work
What is one role of the HR department during the hiring process?
A) To decide salaries for all positions
B) To conduct interviews and select candidates
C) To manage company finances
D) To create marketing strategies
B) To conduct interviews and select candidates
What does ‘induction’ mean in HRM?
A) Firing an employee
B) Introducing new employees to the company
C) Promoting existing employees
D) Evaluating employee performance
B) Introducing new employees to the company
Which of the following describes ‘performance appraisal’?
A) Evaluating how well an employee does their job
B) Hiring new employees
C) Firing underperforming staff
D) Setting company policies
A) Evaluating how well an employee does their job
What is HR planning?
A) Planning company events
B) Ensuring enough qualified staff are available when needed
C) Planning marketing strategies
D) Planning office layouts
B) Ensuring enough qualified staff are available when needed
Which theory focuses on understanding what motivates workers?
A) Scientific Management
B) Theory X and Theory Y
C) Classical Conditioning
D) Behavioral Theory
B) Theory X and Theory Y
What is one way companies can improve worker satisfaction?
A) Reduce salaries
B) Increase working hours
C) Provide training and development opportunities
D) Limit communication with management
C) Provide training and development opportunities
Why are labor unions important?
A) They help workers negotiate better conditions and pay.
B) They promote competition among workers.
C) They reduce the number of workers.
D) They manage company profits.
A) They help workers negotiate better conditions and pay.
What does ‘compensation’ refer to in HRM?
A) The process of hiring new staff.
B) The payment and benefits given to employees.
C) The evaluation of employee performance.
D) The training provided to employees.
B) The payment and benefits given to employees.
Which function involves helping employees grow their skills?
A) Employment
B ) HR Development
– C ) Compensation
– D ) Recruitment
B ) HR Development
What is a key focus of industrial relations in HRM?
– A ) Managing employee benefits
– B ) Handling relationships between workers and management
– C ) Creating marketing strategies
– D ) Conducting market research
B ) Handling relationships between workers and management
Which process helps match a candidate’s skills with a job’s requirements?
– A ) Job analysis
– B ) Selection
– C ) Induction
– D ) Recruitment
B ) Selection
How can organizations ensure they have skilled workers for future needs?
– A ) By ignoring training programs
– B ) Through effective HR planning
– C ) By reducing hiring efforts
– D ) By limiting employee development opportunities
B ) Through effective HR planning
What is one benefit of having a strong HR department?
– A ) Increased turnover rates
– B ) Improved employee satisfaction and productivity
– C ) Higher costs for recruitment
– D ) Less focus on training
B ) Improved employee satisfaction and productivity
Scenario: A new restaurant wants to hire staff but doesn’t know where to start.
Question: What should they do first in their recruitment process?
Answer: They should identify the types of positions they need to fill, then create job descriptions outlining the responsibilities and qualifications needed for each role.
Scenario: An employee feels unmotivated at work.
Question: What can the HR department do to help?
The HR department can offer training programs, create opportunities for career advancement, or gather feedback from the employee about what would improve their motivation.
Scenario: A company has high turnover rates among its staff.
Question: What steps can they take to improve retention?
They can conduct exit interviews to understand why employees leave, improve workplace culture, offer competitive salaries, and provide benefits that meet employee needs.
Scenario: An employee has been performing poorly at work.
Question: How should the manager handle this situation?
The manager should have a one-on-one meeting with the employee to discuss performance issues, provide constructive feedback, set clear expectations, and offer support or additional training if necessary.
