HVIT Practices SuccessFactors

Question 1

1. establishing and continually improving an effective approach to the
   relationship management practice across the organization
2. ensuring effective and healthy relationships within the organization
3. ensuring effective and healthy relationships between the organization and its
   external stakeholders

Answer 1

Relationship Management success factors

Question 2

1. enabling and continually improving effective, efficient, and convenient
   communications between the service provider and its users
2. enabling the effective integration of user communications into value streams

Answer 2

Service Desk Practice success factors

Question 3

1. establishing and continually improving an organization-wide approach to business analysis to ensure that it is conducted in a consistent and effective manner
2. ensuring that current and future needs of the organization and its customers are understood, analyzed, and supported with timely, efficient, and effective solution proposals.

Answer 3

Business Analysis Management success factors

Question 4

1. establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them
2. ensuring that timely, relevant, and sufficient monitoring data is available to relevant stakeholders
3. ensuring that events are detected, interpreted, and acted upon as quickly as possible if necessary.

Answer 4

Monitoring and Event Management success factors

Question 5

1. establishing and maintaining effective approaches to the deployment of services and service components across the organization
2. ensuring the effective deployment of services and service components in the
   context of the organization’s value streams

Answer 5

Deployment management success factors

Question 6

1. ensuring that the organization’s strategy is supported with a
   target architecture
2. ensuring that the organization’s architecture is continually
   evolving to the target state.

Answer 6

Architecture Management success factors

Question 7

1. identifying service availability requirements
2. measuring, assessing, and reporting service availability
3. treating service availability risks

Answer 7

Availability Management success factors

Question 8

1. establishing and maintaining an effective organization-wide
   approach to service design
2. ensuring that services are fit for purpose and fit for use t
   throughout their lifecycle.

Answer 8

Service Design success factors

Question 9

1. identifying and understanding the problems and their impact
   on services
2. optimizing problem resolution and mitigation.

Answer 9

Problem Management success factors

Question 10

1. defining and agreeing an approach to the validation and testing of the organization’s products, services, and components in line with the organization’s requirements for speed and quality of service changes
2. ensuring that new and changed components, products, and services meet agreed criteria

Answer 10

Service Validation success factors

Question 11

1. agree and improve an organization’s approach to development and management of software
2. ensure that software continually meets organization’s requirements and quality criteria throughout its lifecycle.

Answer 11

Software Development success factors