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Intro to Vet Tech > Human Resources / Personality > Flashcards

Human Resources / Personality Flashcards

1
Q

How many generations are working side by side?

A

4

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2
Q

People are…

A

at the heart of what we do.

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3
Q

What do different values, experiences, styles, and attitudes create?

A
  • Misunderstandings

- Frustrations

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4
Q

When were Traditionalists born, and how many are in that generation?

A

1925-1945

75 Million

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5
Q

When were Baby Boomers born, and how many are in that generation?

A

1946-1964

80 Million

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6
Q

When was Generation X born, and how many are in that generation?

A

1965-1980

46 Million

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7
Q

When was Generation Y born, and how many are in that generation?

A

1981-2002

76 Million

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8
Q

Traditionalists

-Social Influences

A
  • Great Depression
  • World War II
  • Social Security became mandatory.
  • Industrialization
  • Korean War
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9
Q

Traditionalists

-Values

A
  • Hard Work
  • Loyalty
  • Dedication and Sacrifice
  • Respect for rules.
  • Duty before pleasure.
  • Believe in institutions, very patriotic.
  • Happy to have a job.
  • Chain of command.
  • Honor
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10
Q

Baby Boomers

-Social Influence

A
  • TV
  • Civil Rights Movement
  • Protests
  • Rock and Roll
  • Changing women’s rolls.
  • Sexual Revolution
  • Cold War
  • Space Travel
  • Assassinations
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11
Q

Baby Boomers

-Values

A
  • Optimism: they can make the world a better place.
  • Question and protest the status quo.
  • Largest generation = intense competition.
  • Work-a-holics
  • Focus on who they are = ME Generation
  • Team Orientation
  • Personal Gratification
  • Involvement
  • Personal Growth
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12
Q

Baby Boomers

-Highlights

A
  • ME Generation.
  • Money, title, recognition.
  • Want to build a stellar career.
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13
Q

Generation X

-Social Influences

A
  • Man on the Moon
  • Challenger Explosion
  • Aids
  • Video Games
  • Latchkey Upbringing
  • Personal Computers
  • Fall of Berlin Wall
  • Watergate
  • Women’s Liberation
  • Desert Storm
  • Energy Crisis
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14
Q

Generation X

-Values

A
  • Diversity
  • Techno Literacy
  • Fun and Informality
  • Self-Reliance
  • Pragmatism
  • Don’t trust institutions.
  • Self-Starters, prefer to work alone.
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15
Q

Generation X

-Highlights

A
  • Possibly the most misunderstood generation.
  • Need a balance between work and life - freedom.
  • Flexible and motivated.
  • Want to build a portable career.
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16
Q

Generation Y / Millennial

-Social Influences

A
  • Internet
  • Fall of Berlin Wall
  • O.J. Simpson Trial
  • September 11th
  • School Shootings
  • Oklahoma City
  • Technology Explosion
  • Child focused world.
  • Clinton / Lewinsky
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17
Q

Generation Y / Millennial

-Values

A
  • Optimistic
  • Feel civic duty.
  • Confident
  • Achievement Orientated
  • Respect for Diversity
  • Protection / Safety
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18
Q

What are things that can be clash points between generations?

A
  • Feedback
  • Golas
  • Reward
  • Career Path
  • Institutions
19
Q

Rewards are different things to different people. How do they vary over the 4 generations?

A

Traditionalist……..Loyalty
Baby Boomers…..Money, Title, Recognition
Gen X………………Freedom!!
Gen Y………………Work that has meaning.

20
Q

What is the goal in understanding the generational differences?

A

To foster the development of skills for Vet Techs so that they:

  • Caring
  • Compassion
  • Know how to care for their patients.
  • Know how to care for their clients.
  • Know how to care for their colleagues.
  • Know how to care for themselves.
21
Q

What is emotional intelligence?

A

Recognizing your own emotions and those of others.

22
Q

What does research suggesting regarding attitude?

A

That attitude accounts for as much as 80% of the “success” of our lives.

23
Q

For better, or worse, attitudes are…..

A

chosen!

24
Q

What to attitudes directly affect?

A

Our actions.

25
Q

What shapes those around us?

A

Our attitudes, and actions.

26
Q

What are extroversion and introversion?

A

Complementary ways of being energized.

27
Q

How does an extravert get their stimulation?

A

An extravert’s essential stimulation, way of getting energy, is from the environment, the outer world of people and things.

28
Q

How does an introvert get their stimulation?

A

An introvert’s essential stimulation, way of getting energy, is from within, the inner world of thoughts, ideas, and reflections.

29
Q

Extravert or Introvert

-Key Words

A

E…………………………….I

  • Jumps In, Initiating……Reflective.
  • Sociability…..Intense.
  • Interaction…..Concentration.
  • Multiplicity…..Limited Relationships.
  • Thinks out loud…..Rehearse before talking.
  • External…..Internal.
  • Breadth…..Depth.
  • Expressive…..Constraint.
30
Q

Extravert or Introvert

-Preferred Work Environment

A

E…………………………….I

  • Varied and action orientated…..Quiet and Concentrated.
  • Prefers to be around others…..Prefers to be alone.
  • Interests have breadth…..Interests have depth.
  • Lively and Popular…..Calm and Private.
  • Remain aware of the environment, allow time to verbalize agreements, then take action…..Allow time for silent reflection on solutions, conceptualize the problem, and look deeply into issues.
31
Q

What are sensing and intuition?

A

Complementary ways of taking in information.

32
Q

How does a sensing take in information?

A

By way of the fives senses: sight, sound, feel, taste, and smell.

33
Q

How does an intuition take in information?

A

By way of a “sixth-sense” or hunch.

34
Q

Sensing or Intuition

-Key Words

A

S…………………………….I

  • Facts…..Possibilities, Associations.
  • Present Focus…..Future Focus.
  • Detail…..Overview.
  • Powers of Observation…..Pattern Recognition.
  • Sequential…..Random.
  • Idea Tester…..Idea Generator.
  • Adapting…..Innovating.
  • Practicality…..Ingenuity.
  • Sensible…..Imaginative.
  • Perspiration…..Inspiration.
  • Literal…..Figurative.
35
Q

Sensing or Intuition

-Preferred Work Environment

A

S…………………………….I

  • Prefers using learned skills…..Prefers adding new skills.
  • Pays attention to details…..Full of new challenges.
  • Patient with details and makes few factual errors…..Patient with complexity.
  • Knows the facts, understand the plan, and work out implementation details…..See the big picture, forge into new areas, and develop new possibilities.
36
Q

What are thinking and feeling?

A

Complimentary ways of making decisions.

37
Q

How does a thinking make decisions?

A

On the basis of logic and objective considerations.

38
Q

How does a feeling make decisions?

A

On the basis of personal, subjective values.

39
Q

Thinking or Feeling

-Key Words

A

T…………………………….F

  • Objective…..Subjective.
  • Logic, principles…..Personal Values.
  • Truthful…..Tactful, Harmony.
  • Firmness…..Persuasion.
  • Impersonal…..Interpersonal.
  • Critique…..Appreciate.
  • Analysis…..Sympathy.
  • Justice…..Mercy.
  • Clarity…..Harmony.
40
Q

Thinking or Feeling

-Preferred Work Environment

A

T…………………………….F

  • Brief and businesslike…..Naturally friendly.
  • Impersonal…..Personal.
  • Treats others fairly…..Treats others as they need to be treated.
  • Detached…..Involved.
  • Discuss issues logically, consider the pros and cons of various alternatives, and spot the inconsistencies in a plan…..Understand what is important to people, acknowledge the human side of decision making, and help others accept decisions.
41
Q

What are judgement and perception?

A

How you relate to the external world.

42
Q

Judgement or Perception

-Key Words

A

J…………………………….P

  • Focus…..Options / Alternatives.
  • Decided…..Gather more detail.
  • Fixed…..Flexible.
  • Plan…..Adapt as you go.
  • Systems…..Ad hoc.
  • Conclusive…..Spontaneous.
  • Complete…..Open-ended.
  • Wrap it up…..Something will turn up.
  • Urgency…..There’s plenty of time.
  • Get the show on the road…..Let’s wait and see.
43
Q

Judgement and Perception

-Preferred Work Environment

A

J…………………………….P

  • Focus on completing task…..Focus on starting tasks.
  • Make decisions quickly…..Postpone decisions.
  • Want only the essentials of the job…..Want to find out all about the job.

Intro to Vet Tech (10 decks)

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