Human Resources / Health Care Team Flashcards
The shift to larger practice groups is due to?
- Explosion of veterinary information.
- Demand for more and better health care by pet owners.
- The need for more economic and efficient delivery of veterinary services.
What does the team approach allow?
Different members of the team to focus on areas of responsibilities for which they have been trained.
What does the team approach leverage?
An increase of the veterinarian’s effectiveness and productivity.
What a mission statement?
- Core values and goals.
- Philosophy
Who is part of the health care team?
- Veterinarians
- Practice Manager (may also be bookkeeper, not all have this).
- Veterinary Technicians
- Veterinary Assistants
- Kennel / Ward Staff / Patient Care Facilitators
- Receptions / Client Care Coordinators (may have them specialize).
What makes up the largest percentage of overhead in a practice?
Personnel. Thus personal management is important.
What must all personnel do to ensure productivity?
Work as a team.
Who is the most important person in any practice?
The Client!
Is veterinary medicine an animal business?
No, it is a people business!
What must every team member enjoy?
Working with and problem solving for the clients served by the practice.
What must a practice do to survive?
Offer expanded services that are competitive.
What can practices that effectively utilize techs and assistants do?
Leverage the veterinarian’s productivity.
What do most clients select a vet on?
- Word of mouth.
2. Location
How do clients evaluate the vet?
- Friendly and caring personality.
- Gentleness in handling the pet.
- Communication skills.
- Professional knowledge.
What do clients view the staff as?
An extension of the veterinarian.
