Human Resources Midterm Flashcards
HR structure
Director of HR Benefits manager Employment manager Assistant HR director Director of Training and Development
HRM activities should lead to…
Motivation Commitment Productivity High performance Job satisfaction Quality workforce
Service profit relationship
The positive effect of organisation effectiveness on employee satisfaction that leads to improved service and customer satisfaction which increase profit and loyalty
Human capital
The collective knowledge, skills, and abilities of an organisation.
An international trend in Human Resources is for management to move from the administrative role to the incorporation of HR in strategic planning.
Collective value of the capabilities, knowledge, skills, life experience and motivation of an organisational workforce.
Increasing human capital
Hire employees for their customer service orientation skills.
Provide training in problem solving and identifying customer needs.
Practice management by example and develop a service climate.
Provide competitive wages and fair work policies.
MBWA = management by walking around.
Types of global workers
Expatriates: citizen of one country in a second country and employed by an organisation headquartered in the first country.
Host-country national: citizen of one country working in that country for an organisation headquartered in a second country.
Third-country national: citizen of one country working in a second country and employed by an organisation headquartered in a third country.
Views of HR department - positive / negative
Positive
- deal with the huge number of government regulations
- protects corporate assets against the many legal issues
Negative
- to bureaucratic, detail-oriented, and costly and are comprised of naysayers
- more concerned about activities that results
- efforts are seen as seldom linking employee, managerial and business performance
Roles of HR management
Administrative
Operational and employee advocate
Strategic
Current HRM challenges
Competition, cost pressures and restructuring
Globalisation
A changing workforce
HR and technology
HR competencies
Strategic knowledge Operational capability Legal capability Administrative capability Technology and usage abilities
HR generalist
A person who has responsibility for performing a variety of HR activities
HR specialist
A person who has in-depth knowledge and expertise in a limited area of HR
6 steps in Job Analysis
- Select jobs for analysis
- Determine what information to collect
- Determine how collect the information
- Determine who collects the information
- Process the information
- Write job description and job specification
Job description
List the tasks, duties and responsibilities for a particular job.
Specifies the major job elements, provides examples of job tasks, and provides some indication of the relative importance in the effective conduct on the job.
Common elements: job title, job summary, tasks & duties, qualifications.
Job specification
Focuses more on the individual who will perform the job and indicates the knowledge, abilities, skills and other characteristics. Such as an individual’s social skills and expected standards of performance.
Motivational approaches to job design
Job rotation - moving employees
Job enlargement - increasing the number of tasks
Job enrichment - increase the control the worker has over the job
