human resources

Question 1

what is human resource management

Answer 1

the design, implementation and maintenance of strategies to manage people for optimum business performance

Question 2

why is human resource management (HRM) important

Answer 2

people are the critical resource in the quality and customer service level, competitiveness requires a business to be efficient and productive this is difficult unless the workforce is well motivated

Question 3

what are strategies used by HRM

Answer 3

workforce planning, recruitment and training, development, motivation, organisational structures

Question 4

what are some internal influences on HR Objectives

Answer 4

corporate objectives, operational strategies, marketing strategies, financial strategies

Question 5

what are some external influences on HR objectives

Answer 5

market changed, economic changes, technological changes, social changes

Question 6

what does hard HRM or management mean

Answer 6

they treat the employees as a resource of the business

Question 7

what does soft HRM mean

Answer 7

they treat the employees as the most important resource of the company and an asset

Question 8

what are the advantages and disadvantages of hard HRM

Answer 8

cost effective and quicker decision making however can demotivate staff and lead to higher absenteeism

Question 9

what are the advantages and disadvantages of soft HRM

Answer 9

motivated staff and rewards employee performance however the cost of the workforce may be higher

Question 10

what are the ways to measure the effectiveness of the workforce

Answer 10

labour productivity, labour turnover and absenteeism

Question 11

what are the three methods of employee representation

Answer 11

works council, employee groups and trade unions