Decision making to improve operational performance Flashcards
1
Q
what is quality control?
A
the process of inspecting products to ensure they meet the required quality standards
2
Q
what are the pros and cons of quality control?
A
it prevents faulty products reaching the customer , however individuals aren’t encouraged to take responsibility and rejected product is expensive
3
Q
what is quality assurance ?
A
the processes that ensure production meets requirements of customers , more emphasis on self checking
4
Q
what are the pros of quality assurance?
A
helps improve worker motivation and eliminates feeling of being checked up on
5
Q
what is lean production ?
A
an approach to management that focused on cutting out waste
6
Q
what are some examples of waste ?
A
over production, waiting time , transport, stocks
