Human resources Flashcards
What are human resources?
the people who work for the business.
What is labour intensive?
many employees
what is capital intensive?
machine intensive operation
What do human resources do?
- recruit new employees
- performance management
- train employees
What is the purpose human resources?
to manage all of the work that must be done by human input
Why may a human resource plan may change?
- workers leave
- business grows or shrinks
- may relocate
What is an organisational structure?
how people and departments are organised within a business.
What is an organisational chart?
diagrams that show the internal structure of the business.
What are advantages of organisational charts?
- see who’s in charge
- lines of communication
- a promotion route
what are layers?
refer to the number of levels in a business organisation
what is the span of control?
the number of employees for whom a manger is responsible for
what is the chain of command?
the order of authority and delegation within a business.
what is authority?
the power to give instructions and to make decisions in the business.
what is a line manager?
people who directly managing individual employees or teams
what is a subordinate?
a person under the authority of control of another
What is delegation?
a body of representatives
What is the advantages of a tall structure?
- helps to motivate
- promotion opportunities
- narrow span of control
What is a disadvantages of a tall structure?
- employees may feel controlled
- ideas may not be shared
What is an advantage of flat structure?
- quick communication from top to bottom
- messages will be accurate
- more delegation
What is an disadvantage of flat structure?
- fewer promotional opportunities
- wide span of controls
- not a clear of communication
what is full time work?
when a person works 35hours a week
what is part time work?
when a person works less than 35hours a week
what is verbal communication?
sharing of information between individuals using speech.
What is written communication?
the process of sharing information using written symbols or texts.
What are advantages of emails?
- quick and instant
- keep a record
- wide range
What are disadvantages of emails?
- overload
- can feel less important
- emails get lost
What are advantages of letters?
- more formal
- personal
- less overload
- keep a record
What are disadvantages of letters?
- it can get lost in mail
- delivery time
- costly
What are advantages of websites?
- new product can be communicated to customers
- online chat to facilitate support
- feed back opportunities
What are disadvantages of websites?
- there will be a cost involved maintaining it
- time to reply to customers
- customer can leave negative reviews
What are examples of written communication?
- emails
- websites
- letters
What are examples of verbal communication?
- presentations
- face to face meeting
- telephone talks
What are advantages of phone communication?
- good for discussion of ideas
- it is immediate
What are disadvantages of phone communication?
- no record of discussion
2.can be difficult while waiting
What are advantages of meeting communication?
- good way to exchange ideas
- provide a record of meetings
What are disadvantages of meeting communication?
- can be expensive
- it is formal
What are advantages of presentation communication?
- speaker has time to prepare in advance
- audience can ask questions after
What is the importance of communication?
- marketing coms
- human resources
- finance
- government
- operations
What is the disadvantages of poor communication
the message may not be communicated correctly
What is the disadvantages of excessive communication?
- staff feel demotivated
- staff are overwhelmed
- staff don’t complete duties cause to busy responding to emails
