Human resources

Question 1

What are human resources?

Answer 1

the people who work for the business.

Question 2

What is labour intensive?

Answer 2

many employees

Question 3

what is capital intensive?

Answer 3

machine intensive operation

Question 4

What do human resources do?

Answer 4

1. recruit new employees
2. performance management
3. train employees

Question 5

What is the purpose human resources?

Answer 5

to manage all of the work that must be done by human input

Question 6

Why may a human resource plan may change?

Answer 6

1. workers leave
2. business grows or shrinks
3. may relocate

Question 7

What is an organisational structure?

Answer 7

how people and departments are organised within a business.

Question 8

What is an organisational chart?

Answer 8

diagrams that show the internal structure of the business.

Question 9

What are advantages of organisational charts?

Answer 9

1. see who’s in charge
2. lines of communication
3. a promotion route

Question 10

what are layers?

Answer 10

refer to the number of levels in a business organisation

Question 11

what is the span of control?

Answer 11

the number of employees for whom a manger is responsible for

Question 12

what is the chain of command?

Answer 12

the order of authority and delegation within a business.

Question 13

what is authority?

Answer 13

the power to give instructions and to make decisions in the business.

Question 14

what is a line manager?

Answer 14

people who directly managing individual employees or teams

Question 15

what is a subordinate?

Answer 15

a person under the authority of control of another

Question 16

What is delegation?

Answer 16

a body of representatives

Question 17

What is the advantages of a tall structure?

Answer 17

1. helps to motivate
2. promotion opportunities
3. narrow span of control

Question 18

What is a disadvantages of a tall structure?

Answer 18

1. employees may feel controlled
2. ideas may not be shared

Question 19

What is an advantage of flat structure?

Answer 19

1. quick communication from top to bottom
2. messages will be accurate
3. more delegation

Question 20

What is an disadvantage of flat structure?

Answer 20

1. fewer promotional opportunities
2. wide span of controls
3. not a clear of communication

Question 21

what is full time work?

Answer 21

when a person works 35hours a week

Question 22

what is part time work?

Answer 22

when a person works less than 35hours a week

Question 23

what is verbal communication?

Answer 23

sharing of information between individuals using speech.

Question 24

What is written communication?

Answer 24

the process of sharing information using written symbols or texts.

Question 25

What are advantages of emails?

Answer 25

1. quick and instant 2. keep a record 3. wide range

Question 26

What are disadvantages of emails?

Answer 26

1. overload 2. can feel less important 3. emails get lost

Question 27

What are advantages of letters?

Answer 27

1. more formal 2. personal 3. less overload 4. keep a record

Question 28

What are disadvantages of letters?

Answer 28

1. it can get lost in mail 2. delivery time 3. costly

Question 29

What are advantages of websites?

Answer 29

1. new product can be communicated to customers 2. online chat to facilitate support 3. feed back opportunities

Question 30

What are disadvantages of websites?

Answer 30

1. there will be a cost involved maintaining it 2. time to reply to customers 3. customer can leave negative reviews

Question 31

What are examples of written communication?

Answer 31

1. emails 2. websites 3. letters

Question 32

What are examples of verbal communication?

Answer 32

1. presentations 2. face to face meeting 3. telephone talks

Question 33

What are advantages of phone communication?

Answer 33

1. good for discussion of ideas 2. it is immediate

Question 34

What are disadvantages of phone communication?

Answer 34

1. no record of discussion 2.can be difficult while waiting

Question 35

What are advantages of meeting communication?

Answer 35

1. good way to exchange ideas 2. provide a record of meetings

Question 36

What are disadvantages of meeting communication?

Answer 36

1. can be expensive 2. it is formal

Question 37

What are advantages of presentation communication?

Answer 37

1. speaker has time to prepare in advance 2. audience can ask questions after

Question 38

What is the importance of communication?

Answer 38

1. marketing coms 2. human resources 3. finance 4. government 5. operations

Question 39

What is the disadvantages of poor communication

Answer 39

the message may not be communicated correctly

Question 40

What is the disadvantages of excessive communication?

Answer 40

1. staff feel demotivated 2. staff are overwhelmed 3. staff don't complete duties cause to busy responding to emails