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Business Studies > Human resources > Flashcards

Human resources Flashcards

1
Q

What are human resources?

A

the people who work for the business.

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2
Q

What is labour intensive?

A

many employees

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3
Q

what is capital intensive?

A

machine intensive operation

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4
Q

What do human resources do?

A
  1. recruit new employees
  2. performance management
  3. train employees
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5
Q

What is the purpose human resources?

A

to manage all of the work that must be done by human input

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6
Q

Why may a human resource plan may change?

A
  1. workers leave
  2. business grows or shrinks
  3. may relocate
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7
Q

What is an organisational structure?

A

how people and departments are organised within a business.

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8
Q

What is an organisational chart?

A

diagrams that show the internal structure of the business.

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9
Q

What are advantages of organisational charts?

A
  1. see who’s in charge
  2. lines of communication
  3. a promotion route
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10
Q

what are layers?

A

refer to the number of levels in a business organisation

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11
Q

what is the span of control?

A

the number of employees for whom a manger is responsible for

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12
Q

what is the chain of command?

A

the order of authority and delegation within a business.

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13
Q

what is authority?

A

the power to give instructions and to make decisions in the business.

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14
Q

what is a line manager?

A

people who directly managing individual employees or teams

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15
Q

what is a subordinate?

A

a person under the authority of control of another

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16
Q

What is delegation?

A

a body of representatives

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17
Q

What is the advantages of a tall structure?

A
  1. helps to motivate
  2. promotion opportunities
  3. narrow span of control
18
Q

What is a disadvantages of a tall structure?

A
  1. employees may feel controlled
  2. ideas may not be shared
19
Q

What is an advantage of flat structure?

A
  1. quick communication from top to bottom
  2. messages will be accurate
  3. more delegation
20
Q

What is an disadvantage of flat structure?

A
  1. fewer promotional opportunities
  2. wide span of controls
  3. not a clear of communication
21
Q

what is full time work?

A

when a person works 35hours a week

22
Q

what is part time work?

A

when a person works less than 35hours a week

23
Q

what is verbal communication?

A

sharing of information between individuals using speech.

24
Q

What is written communication?

A

the process of sharing information using written symbols or texts.

25
Q

What are advantages of emails?

A
  1. quick and instant
  2. keep a record
  3. wide range
26
Q

What are disadvantages of emails?

A
  1. overload
  2. can feel less important
  3. emails get lost
27
Q

What are advantages of letters?

A
  1. more formal
  2. personal
  3. less overload
  4. keep a record
28
Q

What are disadvantages of letters?

A
  1. it can get lost in mail
  2. delivery time
  3. costly
29
Q

What are advantages of websites?

A
  1. new product can be communicated to customers
  2. online chat to facilitate support
  3. feed back opportunities
30
Q

What are disadvantages of websites?

A
  1. there will be a cost involved maintaining it
  2. time to reply to customers
  3. customer can leave negative reviews
31
Q

What are examples of written communication?

A
  1. emails
  2. websites
  3. letters
32
Q

What are examples of verbal communication?

A
  1. presentations
  2. face to face meeting
  3. telephone talks
33
Q

What are advantages of phone communication?

A
  1. good for discussion of ideas
  2. it is immediate
34
Q

What are disadvantages of phone communication?

A
  1. no record of discussion
    2.can be difficult while waiting
35
Q

What are advantages of meeting communication?

A
  1. good way to exchange ideas
  2. provide a record of meetings
36
Q

What are disadvantages of meeting communication?

A
  1. can be expensive
  2. it is formal
37
Q

What are advantages of presentation communication?

A
  1. speaker has time to prepare in advance
  2. audience can ask questions after
38
Q

What is the importance of communication?

A
  1. marketing coms
  2. human resources
  3. finance
  4. government
  5. operations
39
Q

What is the disadvantages of poor communication

A

the message may not be communicated correctly

40
Q

What is the disadvantages of excessive communication?

A
  1. staff feel demotivated
  2. staff are overwhelmed
  3. staff don’t complete duties cause to busy responding to emails

Business Studies (6 decks)

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