Business Operations Flashcards
What are the consumer rights act?
good must fit their description
goods and service must be satisfactory
goods must work for purpose specified
What are the benefits consumers rights act?
Improves reputation as bad publicity
Where should new businesses base their location on?
based at home
online and physical
Where should existing business locate?
a bigger store
closer to customers
What are factors influencing locations
costs
competitors
labour availability
proximity to suppliers
How does Labour Intensity influence location
business needs to consider wage and skill
How does Capital Intensity influence location
less important considering the location based on labour as it uses machinery
What is face to face selling?
selling someone something in person
Why is customer service important?
to gain loyal customers
What is e-commerce?
buying and selling online
What is quality control?
inspecting products and services to ensure that customers receive a high standard
What is quality assurance?
the process of carrying out quality checks at specific stages during the production process
What is automation?
use of machinery instead of humans
What influence does automation have on production?
improves efficiency
What is flow production?
Mass production of continuous and uninterrupted methods of production
