Business Operations Flashcards
What are the consumer rights act?
good must fit their description
goods and service must be satisfactory
goods must work for purpose specified
What are the benefits consumers rights act?
Improves reputation as bad publicity
Where should new businesses base their location on?
based at home
online and physical
Where should existing business locate?
a bigger store
closer to customers
What are factors influencing locations
costs
competitors
labour availability
proximity to suppliers
How does Labour Intensity influence location
business needs to consider wage and skill
How does Capital Intensity influence location
less important considering the location based on labour as it uses machinery
What is face to face selling?
selling someone something in person
Why is customer service important?
to gain loyal customers
What is e-commerce?
buying and selling online
What is quality control?
inspecting products and services to ensure that customers receive a high standard
What is quality assurance?
the process of carrying out quality checks at specific stages during the production process
What is automation?
use of machinery instead of humans
What influence does automation have on production?
improves efficiency
What is flow production?
Mass production of continuous and uninterrupted methods of production
What is batch production?
making set quantity of identical products at once
What is Job Production?
individual products are made one at a time specific to customer preference
Why is quality so important?
to gain and retain customers
good reputation
Why is television sales important?
more leads
the prospect can ask questions
What impact does consumer law have on the business?
Reputation of business
quality of goods
What ie the role of procurement?
Identity goods + services to buy
choosing suppliers
ordering goods and services
What impacts logistical and supply decision?
Length of supply chain
Reliability
Customer Service
