Human Resource Management Flashcards
Functions of the human resource management
Manpower planning Recruitment and Selection Training and develoment Performance Appraisal of employees Rewarding employees Employer/Employee Relationship
Manpower planning
Forecast future demand
Calculate existing Supply
Recruit or make redundant
Importance of manpower planning
Enough workers
Decreased costs
Recruitment and selection
Prepare a job description - Title, Hours, Salary, Duties and Responsibilities
Prepare a person specification - Academic qualifications, Experience, Characteristics, Skills
Encourage suitable candidates to apply -CV, application form, Letter of application/Covering letter
Screening - Shortlisted
Selection test - aptittude/intelligence
Interview - personality
Offer the job - most suitable candidate
Advantages of Internal/External recruitment
Shorter settling in period
Guaranteed level of high quality work
Source for motivating employees
Fresh ideas/More open to change
Less jealousy among current employees
Training and Development
Induction training - when new employees join
On the job training - job rotation
Off the job training - attending courses
Importance/Advantages of training
Better results
Customer service
Flexibility - job rotation
Less supervision
Performance Appraisal Steps
Manager sets targets
Evaluates how well the employee is performing
Manager fills in a performance appraisal form and discusses the results
Importance of performance appraisal
Identifies employees who need training
Identifies employees who are suitable for promotion
Motivates employees - happy,easier to recruit
Communication
Rewarding employees - Financial
Hourly rate Piece rate Commission - percentage of sales Bonus Share ownership -as bonus Profit sharing
Rewarding employees - Non-financial
Job enlargement - christmas party
Holidays
Improved working conditions - flexitime
Benefits in kind/ fringe benefits/ perks
Importance of rewarding employees
Motivate employees
Attract employees
Employer/Employee relationship
Improve industrial relations
Careful selection - HRM Regular Open Communications - face to face Train managers - sensitive manner Train Employees ''S.C.T.''
Importance of good employer-employee relationships
Employee morale is increased
Productivity is increased
Employees more likely to stay in the job
Stages in forming teams
Forming - evrybody is reserved
Storming - Conflict occurs
Norming - Start working together, Leader formed
Performing - Unity
Advantages of teams for the business
Teams make better Decisions Teamwork increases employee Motivation Teams make better quality Products Teamwork improves relationships and Communications in the business Lower rate of labour turnover ''Dell Makes PCs''
Advantages of teams for the employees
Communication -communication and interpersonal skills
Team Spirit
Teamwork Improves Relationships - better morale, less likely to leave
Maslow - Social needs
‘‘CSI Miami’’
Sources of internal recruitment
Promotion
Demotion
Transfer
Sources of external recruitment
Media advertisements
Recruitment agencies - irishjobs.ie
Headhunting - college graduates
