Human Resource Management

Question 1

Functions of the human resource management

Answer 1

Manpower planning
Recruitment and Selection
Training and develoment
Performance Appraisal of employees
Rewarding employees
Employer/Employee Relationship

Question 2

Manpower planning

Answer 2

Forecast future demand
Calculate existing Supply
Recruit or make redundant

Question 3

Importance of manpower planning

Answer 3

Enough workers

Decreased costs

Question 4

Recruitment and selection

Answer 4

Prepare a job description - Title, Hours, Salary, Duties and Responsibilities
Prepare a person specification - Academic qualifications, Experience, Characteristics, Skills
Encourage suitable candidates to apply -CV, application form, Letter of application/Covering letter
Screening - Shortlisted
Selection test - aptittude/intelligence
Interview - personality
Offer the job - most suitable candidate

Question 5

Advantages of Internal/External recruitment

Answer 5

Shorter settling in period
Guaranteed level of high quality work
Source for motivating employees

Fresh ideas/More open to change
Less jealousy among current employees

Question 6

Training and Development

Answer 6

Induction training - when new employees join
On the job training - job rotation
Off the job training - attending courses

Question 7

Importance/Advantages of training

Answer 7

Better results
Customer service
Flexibility - job rotation
Less supervision

Question 8

Performance Appraisal Steps

Answer 8

Manager sets targets
Evaluates how well the employee is performing
Manager fills in a performance appraisal form and discusses the results

Question 9

Importance of performance appraisal

Answer 9

Identifies employees who need training
Identifies employees who are suitable for promotion
Motivates employees - happy,easier to recruit
Communication

Question 10

Rewarding employees - Financial

Answer 10

Hourly rate 
Piece rate
Commission - percentage of sales
Bonus
Share ownership -as bonus
Profit sharing

Question 11

Rewarding employees - Non-financial

Answer 11

Job enlargement - christmas party
Holidays
Improved working conditions - flexitime
Benefits in kind/ fringe benefits/ perks

Question 12

Importance of rewarding employees

Answer 12

Motivate employees

Attract employees

Question 13

Employer/Employee relationship

Improve industrial relations

Answer 13

Careful selection - HRM
Regular Open Communications - face to face
Train managers - sensitive manner
Train Employees
''S.C.T.''

Question 14

Importance of good employer-employee relationships

Answer 14

Employee morale is increased
Productivity is increased
Employees more likely to stay in the job

Question 15

Stages in forming teams

Answer 15

Forming - evrybody is reserved
Storming - Conflict occurs
Norming - Start working together, Leader formed
Performing - Unity

Question 16

Advantages of teams for the business

Answer 16

Teams make better Decisions
Teamwork increases employee Motivation
Teams make better quality Products
Teamwork improves relationships and Communications in the business
Lower rate of labour turnover
''Dell Makes PCs''

Question 17

Advantages of teams for the employees

Answer 17

Communication -communication and interpersonal skills
Team Spirit
Teamwork Improves Relationships - better morale, less likely to leave
Maslow - Social needs
‘‘CSI Miami’’

Question 18

Sources of internal recruitment

Answer 18

Promotion
Demotion
Transfer

Question 19

Sources of external recruitment

Answer 19

Media advertisements
Recruitment agencies - irishjobs.ie
Headhunting - college graduates