Change in Business Flashcards
change from controller to fascilitator
Boss –> Coach
Catch employees make mistakes –> Helping employees who make mistakes
Punishment –> Encouragement (Rewards for work well done)
Benefits of Employee empowerment
Better service - complaint, power to solve the problem
Increased motivation
Full usage of employee’s skills and talents - as a result of this training they are more capable of being managers in the future
Free time for managers - consult with managers less
Disadvantages of employee empowerment
Employees may be unhappy with the extra responsibility
Not adequate training for employees then mistakes can be made
Unnecessary risks leading to bad decision making
Employee Participation
Work councils -groups of employees elected by employees who have say in business plans
Work directorsseats on the company’s board of Directors
Share Options - buy shares, reduced price
Principles of Total Quality Management (TQM)
Focus on the consumer - market research
Employee Empowerment - resolve complaints on the spot
Continuous Improvement/Zero Defects - Ryanair 97% of plans arrive on time. How to improve
Teamwork
‘‘F.E.C.T.’’
Benefits of TQM
Increased sales
Cost savings
Employee motivation - lower labour turnover
TQM challenges the workers - it gets the most out of them
Benefits of technology in business
Marketing - Google ad words
Redundancies - Lower wage costs (reduces span of control)
Employee retention and motivation - teleworking
Production/Manufacturing - CAD
New markets -E-bay
Impact of technology on Employees
Changing Nature of Jobs - Easier jobs New types of Jobs - website design - google Redundancies Teleworking - work from home No mistakes
Impact of technology on business costs
Increased costs
- Buying machinery
- Training employees
- Maintenance
Reduced costs
- Fewer returns - machines
- Lower wages - fewer workers needed
Impact of technology on business oppurtunities
Design - CAD, CAM
Increased sales
Direct marketing - google ad words
New products - iTunes is bigger than CD sales
Resistance to change
Laziness - Don’t want extra work
Fear of losing their jobs - Technology introduced
Fear of losing control - Garda Reserve
Fear of failure (Bad) - not be able to cope
‘‘Luke has a Fear of JCB’s’’
Strategies for managing change
Managers must lead by example - 8am
Managers must communicate with employees - why it’s their best interest
Managers must train employees - technology
Managers must allow employees to Participate in the change - let them have their say
Rewards - bonus
‘‘Luke Can Take Penalties’’
