Consumer Conflict

Question 1

Causes of consumer conflict

Answer 1

Bad price
Bad customer service
Poor quality goods/Services

Question 2

Non-legislative methods

Answer 2

Meet and negotiate
Letter of complaint
Consumer’s Association of Ireland

Question 3

how does the CAI achieve their aim

Answer 3

Magazine
Telephone Service
Website

Question 4

Legislative methods

Answer 4

Sales of Goods and Supply of Services Act 1980
Consumer Protection Act 2007
National Consumer Agency
Small Claims Court
The Ombudsman

Question 5

Sales of Goods and Supply of Services Act 1980

Answer 5

Goods and Services
Retailer is Responsible
Illegal signs
Guarantee
Inertia Selling
''RIGS''

Question 6

Consumer Protection Act 2007

Answer 6

Protects Consumers against False claims made about goods and services
Restricted Practices
Aggressive selling
Pricing
Enforcement of the Act

Question 7

Competition and Consumer Protection Commission

Answer 7

Investigates and challenges practices
Provides information
Promotes compliance
Enforcement action
Advises policy makers
Market surveillance in relation to safety
Brings anti-competitive behaviour and practices that are harmful to consumers to an end

Question 8

Small Claims Court

Answer 8

largest amount a consumer can sue a retailer is €2000
Special application form must be filled in with a €25 fee
Informal and private meeting
If the Registrar is unable to solve the complaint, they will bring the case to the District Court for a hearing

Question 9

Ombudsman

Answer 9

Complaint
Investigation
Recommendation