Human Resource Management Flashcards

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1
Q

Motvations for Volunteers to volunteer?

A
  • Seeing athletes/matches
  • Experience the atmosphere, mega event
  • Help people (intrinsic motivation  passion)
  • CV
  • Networking
  • Reputation can be increased (social media)
    –> Volunteers need the feeling that they are important ( position goods)
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2
Q

Confirmation/ Disconfirmation Theory

A
  • to measure the consumers satisfaction

consumer has an expectation in the beginning (Event, Individual, Others like Environment)

After the event:
1. Expectation is met  Confirmation (good to recruit again)
2. Positive Disinformation  Enthusiasm (very good to recruit again)
3. Negative Disconfirmation  Dissatisfaction (difficult to recruit again)

 The lower the expectations the higher the likability for positive Disconfirmation!

Note:
the satisfaction is highly dependent on individual characteristica like emotions, intellectual property, culture etc.

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3
Q

Incentive Contribution Theory

A

dependent on extrinsic (material/immaterial) (money, food, accomodation, contacts, reognition) and intrinsic motivation (passion to help, exciting work)

benefits should be the same or even higher than the costs

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